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Negative experience with ChazingTime - falsified timegrapher pics, non-running watch shipped.

tripdog

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Not that the results are exactly;y favourable, look at the trace. Also, a lift angle of 58deg?

I was referring to this:


No idea what movement was on the timegrapher that required a lift angle of 58°.
 
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Fiddo

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Not that the results are exactly;y favourable, look at the trace. Also, a lift angle of 58deg?
Many don't really know what the results mean, I think. The TD includes a timegrapher picture. Buyer interprets that as watch is OK. Maybe we should be a little more helpful as a group when folks ask how to interpret the results? We're kind of mean, sometimes... topic for another thread. Regardless, this TD has an issue he needs to rectify. We should be thanking the OP for posting this. RWI helps protect us from this kind of stuff with posts like the OP's.
 

psychospike

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Hi Guys,

Ken here. First of all , I'm terribly sorry about this accident. I'm ashamed to see our reputation has been tainted by one staff. This was the work of our new QC staff that we hired a few months back. It's totally not our intention to lie or scam. We've been here for more than 10 years already and it's not worth it to do this kind of thing. I remembered another TD had this happened to them before and I'm not keen to repeat it.
I myself am dumbfounded when I learned that the said QC staff could still QC and took pics of a non working watch and then falsify the timergraph result.
In light of this, I've fired the staff responsible and this won't ever happen again. We've also reimbursed the OP for the repair fee incurred and to him, I'm sorry again for this kind of experience.
From now on, we'll include a video during QC to show that the watch is working before shipping.
About the amplitude thing, what I learned from our head of QC is that Dandong movement needs to be put in 58 degrees angle. Otherwise, the amplitude will be low everytime no matter what. This doesn't apply to other watches without DD movement. For those, the angle is set at 52 degrees.
I apologize again to you all for this debacle. I'll be more hands on in the operations of the company. I want to say nobody is perfect, but that's no excuse for this. We should always be striving for perfection. I sincerely hope you can forgive us for this once.
 

Endez

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Sorry maybe I missed the info, but the OP should receive a working watch as well. Did you just reimburse the cost of the watchsmith who can’t resolve it? Maybe I missed the part where he or you confirmed that a new working watch is going to be send…
 

portant

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Sorry maybe I missed the info, but the OP should receive a working watch as well. Did you just reimburse the cost of the watchsmith who can’t resolve it? Maybe I missed the part where he or you confirmed that a new working watch is going to be send…
I'm confused. From what I understood from the OP, the local German watchsmith guy said the watch would never run.
Then, the discussion straight up went to OP being happy with a $75 repair costs refund, but I may have skipped the where the watch was actually repaired.

Is it repaired ? Is it running ? It doesn't even make any sense. At that point, I'd just take my risks with DHL and use the $75 to get a new, working one.
 

m5750

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If it's still not working and OP can get it to me, I'd be up to helping to fix it for free.
This is awesome that you step up to help someone in the community. Definitely shows your character. But respectfully, don't you think the cost of the watch would be much less for the TD to send him a new one? The price of a flawed reputation could cost much, much more than that timepiece alone.
 

Dave2302

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I'm almost apologetic for having to point this out !! ....



About the amplitude thing, what I learned from our head of QC is that Dandong movement needs to be put in 58 degrees angle. Otherwise, the amplitude will be low everytime no matter what.

Now I'm no expert but AFAIK the DD lift angle is 51.5 degrees so timegrapher setting should be set for and read 52 degrees as per many others, and, if I'm wrong I do apologise.

But if I am correct, as I believe from my info in the piccie above, then that statement quoted above at best indicates fudging figures, at worst is downright fraudulent.

Edit:- Post 88 here on RWI seems to support my findings


I'm not trying to stoke the fire here, but unless one of our watchmaker gurus can tell me I am wrong, I will not be buying anything from this TD.
 
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davelister

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This is awesome that you step up to help someone in the community. Definitely shows your character. But respectfully, don't you think the cost of the watch would be much less for the TD to send him a new one? The price of a flawed reputation could cost much, much more than that timepiece alone.
Maybe, but a lot of TDs won't do that and if he's in the US this might be faster. I just thought I'd offer. Sorry.
 
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roberto71

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Hello i got s timegrapher using It often to check healthy of my Watch or adjust the time a Little, i confirm that using an uncurrect angle you ll modify artificially the resulting breadth of the movement, i think the td doing It becouse his watchmaker said .... Maybe dandong have lower breadth as project i dont know i still dont have a Daytona (Is in my target) anyway Is really hard to listen that a trusted dealers dont knowing that ....
 
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roberto71

Getting To Know The Place
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Anyway i ready around that dd movement have different lift ... I dont know now i d like to ready something from someone more professional then me ....
 

roberto71

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Nice thanks i m curious about It i have at now only 2 rep One milgauss with eta mov and One GMT with asian eta Copy and both 52 lifts i using.
 

Dave2302

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Gonna tag in our movement expert (@dogwood) so he can educate us all re lifts / amplitudes etc ;)

Thank you, much appreciated and that will be very helpful here.

I only have my own comparatively limited Timegrapher experience of around 70 watches that have been on the Weishi 1900 I use, but that document in my post #68 above has proved correct on those ~ 70 watches, and then the edit I put in found the RWI post which concurred with circa 51.5 (y)

As the other guys said, putting in a larger lift angle will give an inaccurate but improved Amplitude reading.

BUT !!

Like I said I am no movement specialist, I've probably buggered up almost as many as I've fixed properly, mainly due to old eyes and arthritic sossidge fingers :ROFLMAO:
 
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Dave2302

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Anyway i ready around that dd movement have different lift

It does according to my document, it has 51.5, where one helluva lot of watches use 52, but the closest setting on a Weishi is 52, and I am certain that using an incorrect figure of 58 will give an incorrect but higher Amplitude, thus making the watch movement look better than it actually is ;)