We feel your pain brother. I'm sad to say that buying REP's, even from a trusted dealer is sometimes an exercize in (extreme) patience. Most of the time you get a good watch with no issues. Sometimes you have problems. When you do, things usually go ok, but sometimes it take extroidinary patience. For example, I bought a watch from one of our dealers in April. I STILL don't have a watch yet...long story! ...2 times a DOA, ETC... anyway, I'm not "calling in the Mafia" yet, as R2D4 asked me, you have to let the process unfold. And Yes, IT's frustrating and GLACIAL! Good luck, just let the Folks here try to help before you burn those guys, Cheers.