Gents. I want to make a few things clear.
Our business is not based on cheating and lying to people
We are not related to the shipping companies and their website is not accurate about the actual situations of the status of the package. There are many times customs clearance, need to provide an invoice or pay taxes, attempted deliveries, returned packages etc. You have to understand that this is smuggling, it is not a legit business.
The only unfortunate situation here is Mr Sotiris who has been a victim of one mishandled package which we will make it right.
Why a refund takes so long?
Paypal is not supporting our business. Any hint or reference to rep forums, brands, will make as loose another account and we have to create a new one, with new IP and new everyting. They can not only track the IP address but the ID of the device you are using and the router. This means that each account has to be handled carefully, any connection via above mentioned (ip, device, router) will be linked to a previous account it will be seized for counterfeiting. This is why a paypal refund takes longer than expected.
All our orders are handled as fast as possible and once a qc pic is approved, we ship out the same day. We are handling more than a hundred packages to Germany each month and we do what we can.