Warrcraft, i send 2 similar email to the sale dept and the repair dept, explaining the sames issues about my YM (which the stem is not broken just problems like you said), the only reply i got was that nothing was wrong about the movement, meaning, that all these rep have the same ''issue''. They told me that the maker should try to fix this but didn't know when.. They also send me a repair form in case i wanna send it back but specificly said that they can't fix this problem. So why send me a repair form?? I replyed that i wasn't happy about it, they assured me the movement was great, and now i can't even send it back for repair as they don't know how to do it.
So please warrcraft, can you share the reply you ll get from puretime about this email you send them to see if they say the same thing? Thanks
Also, about the broken stem, In order to get a replacement stem, the only option i had was to make an order. So i did, i bought the 2011 Xmas offer IWC ingenieur titanium, emailed nikki saying that i expected the stem with this order, and i wrote it in comment into the comment box for the order. I received the QC pics this morning, but no mention of the stem what so ever, so i replyed that the watch was ok and asked to hold it for the stem, i just got a reply. They don't have the stem yet ( i've asked to get one 2 weeks ago and asked again 4 days ago before ordering). Not sure i ll get the watch or the stem before Xmas!!! i'm so upset