- 24/10/13
- 39
- 0
- 6
As the title suggests I am loathed to post this but feel I must as I have had such poor service from Asian7750 (Tony).
I have in the past sung his praises on RWI having bought watches from him that i've been very pleased with, however Im sorry to say I can no longer endorse his service.
In early November I ordered a H screwdriver from him for one of my Hublots (that I bought from him) as some of the screws were loose. Not a great experience in itself but I understand he's the dealer and not the manufacturer so happy to get a screwdriver and solve the problem myself.
Its now over 2 months from date of order, payment has been taken and still no goods arrived. I have over this time sent him 4 emails on the subject without a single response to any of them!
Now again it could be a number of issues as to why I have not received the goods but I would at least expect a response to my emails over a 2 month period.
Sadly this is the last time I use him for anything and I would advise caution to others as it seems if your spending big money with him then you will get a response (albeit a slow response) but when it comes to smaller subsidiary items or customer after care then manage your expectations.
I have in the past sung his praises on RWI having bought watches from him that i've been very pleased with, however Im sorry to say I can no longer endorse his service.
In early November I ordered a H screwdriver from him for one of my Hublots (that I bought from him) as some of the screws were loose. Not a great experience in itself but I understand he's the dealer and not the manufacturer so happy to get a screwdriver and solve the problem myself.
Its now over 2 months from date of order, payment has been taken and still no goods arrived. I have over this time sent him 4 emails on the subject without a single response to any of them!
Now again it could be a number of issues as to why I have not received the goods but I would at least expect a response to my emails over a 2 month period.
Sadly this is the last time I use him for anything and I would advise caution to others as it seems if your spending big money with him then you will get a response (albeit a slow response) but when it comes to smaller subsidiary items or customer after care then manage your expectations.