The entire certification process was not taken lightly. From concept to implementation, staff addressed member concerns, and assuaged speculation. Member info release is to be used as a last-ditch effort in order to assist those who have had problems within the M2M area. This was detailed in numerous threads.
RWI is an information site that extends the privilege to its members to trade unworn or lesser-worn watches. It is not a marketplace. It is also not possible that unpaid, volunteer staff mitigate each and every issue that occurs in the M2M area. Members who wish to participate in that area have been given the "certified" assurance so that they may attempt to recoup their funds/property directly with the member that they have engaged with. There is no 1-800-U-ASK-RWI. In the event that communication has ceased by email, in-forum PM, etc, additional methods of direct communication may be released. It's clearly stated.
This is a community that lives on one's word and one's accountability. If anyone were to place themselves in the shoes of a buyer who had received no updated tracking, combined with a lack of communication for over 10 days, they too would feel that there was something amiss with their deal. Everyone has hectic moments. That said, there is no reason that a simple honest message to a buyer cannot be sent.
If you are unprepared to answer a question or concern raised by your buyer, do not sell anything! It's that simple. Your problems are exactly that, yours. Do not create problems for others by actively ignoring them. This only creates more doubt. All of the secret FBI agent stuff is not necessary. This is human being 101.
Pop quiz...
You are planning on a two-week vacation abroad. You know that you will have limited time and/or limited access to RWI, email, and internet service.
Do you:
A) List three watches here in the M2M area.
B) Wait until you return from your trip to make your listings.