Hi,
I would like to seek the forum advise. Earlier i posted QC pic with Sora but as i mentioned i wanted rubber strap so Sora actually gave me a completely different watch together with the QC pictures. I reviewed the QC pictures and pointed out that there appear to be an obvious scratch mark in the caseback. Sora replied saying that the watch has no problem and it was the sticker at the back that look like a scratch. Without even waiting for me to say Ok to the reply/QC pictures, he proceeded to send the watch (sadly i paid upfront as he said that is needed before release QC picture).
Today the watch arrived and indeed it was a scratch. A quite deep one at that, i couldn't clean it off. I asked what is my recourse and was told i need to pay shipping to send him back and bear the shipping risk. I am quite disappointed at the whole transaction. I pointed out the issue, didn't agree to the QC pic and now am made to pay shipping back. This is my first rep transaction.
My question: Is this the SOP? Is it my fault?
Original Query Pic sent during QC
Actual Item Received: