Negative experience with ChazingTime - falsified timegrapher pics, non-running watch shipped.

[Karbon74]

I think at this point we should stop making assumptions and absolute statements. The issue at hand was resolved. CT has stated he took measures to avoid it in the future and everyone will be looking at how things actually change for the better. This is what the buyer's review section is for and how it works also in the "outer" world.

This is not the first time an issue with a TD has been uncovered, there have been before (even greater than this one) and there will be going forward. Other TDs recovered very well from even more embarrassing situations by improving their consistency / level of service. Going forward on this specific case we should just let facts speak for themselves.

Mistakes happen, bad apples are everywhere, laziness is widespread. But wrongs can be made right and this is what is important.

if anything, CZT will be the most well behaved TD for the next few months

 

[psychospike]

@Karbon74 , I totlly agree with your statement, that anybody can mess up and the thing that really counts is how they follow up the mess they've created and CZT failed in that area too. So in my view these are system flaws which for me are a show stopper:
- initial response to a DOA watch from CZT (sending it back to China at buyers cost and risk that if it gets lost or ceased by customs, buyer is left high and dry)
- initial non-willingness to cover the cost of local repair
- tempering with TG testing proof in the first place.
To conclude - CZT is on RWI TDs list, so after RWI pushed it's authority, only then CZT reacted in a buyer-friendly manner. So if @JohnyM wouldn't have opened the negative feedback tread, he wouldn't have been able to solve this based on his initial description of the issue.

Hi, I feel like I need to clarify some things.
- Our initial response to ask the OP to ship back the watch for repair, was before we realized that the watch wasn't running even during QC. Our whole QC team (except the rogue individual that did this) didn't realize it. They thought the watch was running when we shipped because we usually always make sure of it. So Alice (our QC customer service person) applied the usual procedure: to ask the OP to ship back for repair or ship back and we ship another one to him.
As mentioned in my reply (post 187), normally, shipping fee back to us is on customers , then repair fee and shipping fee back to customers are free if a problem occurs within a month the watch is received.
- Again , this was before we realized the watch wasn't working during QC. We don't usually cover cost of repair when customers repair themselves because the first solution is to ship back to us. But if customers really refused to ship back, we will either give more discount in the next order or yes, cover the repair cost (when it's a reasonable amount), which we did.
I didn't even know that OP posted this thread until I logged in to post something and found out about this incident. Hence I investigated. I seldom logged in to the forums.

TL;DR, if initially we had realized the whole issue to this is we shipped a non working watch with a tampered timergraph reading, we'd have borne any costs to the OP to ship back the watch and ship him another one, no questions asked. The key here is a non working watch. If it was a working watch, then our usual procedure applies.
Hope this clears things up.

 

[MaximillianGT]

Hi, I feel like I need to clarify some things.
- Our initial response to ask the OP to ship back the watch for repair, was before we realized that the watch wasn't running even during QC. Our whole QC team (except the rogue individual that did this) didn't realize it. They thought the watch was running when we shipped because we usually always make sure of it. So Alice (our QC customer service person) applied the usual procedure: to ask the OP to ship back for repair or ship back and we ship another one to him.
As mentioned in my reply (post 187), normally, shipping fee back to us is on customers , then repair fee and shipping fee back to customers are free if a problem occurs within a month the watch is received.
- Again , this was before we realized the watch wasn't working during QC. We don't usually cover cost of repair when customers repair themselves because the first solution is to ship back to us. But if customers really refused to ship back, we will either give more discount in the next order or yes, cover the repair cost (when it's a reasonable amount), which we did.
I didn't even know that OP posted this thread until I logged in to post something and found out about this incident. Hence I investigated. I seldom logged in to the forums.

TL;DR, if initially we had realized the whole issue to this is we shipped a non working watch with a tampered timergraph reading, we'd have borne any costs to the OP to ship back the watch and ship him another one, no questions asked. The key here is a non working watch. If it was a working watch, then our usual procedure applies.
Hope this clears things up.

This is the kind of response I value in business relationships, whether it’s sales, purchases, or partnerships. Mistakes happen — deliberately or not, it’s part of life. What truly matters is how the seller (TD) handles the situation: responding promptly, explaining the issue, and offering a solution to resolve it. That’s the foundation where “trust” is built. To be honest, I never expect anyone running a business to be completely mistake-free — it’s how they manage those mistakes that counts.

 

[Chinese_Gordon]

Our whole QC team (except the rogue individual that did this) didn't realize it.

Nobody in your entire QC department noticed it was a non-functioning watch apart from the person that that was taken on a recently and has since been let go since the problem of the OP's watch has come to light? I find that to be questionable to say the least.

How many people work in your QC department?
What training is given to new and existing employees for this role?
What systems do you have in place to ensure that non-functioning watches are not sent to customers?
What new training and/or systems have you introduced to ensure this doesn't happen again?


Also in this thread there is a QC photo from May of this year with the Blu Tack substance covering the pause light on the timegrapher. How long has this second rate quality control been going on for because it's certainly longer than the few months of your new QC staff?

 

[Chinese_Gordon]

As an addendum to my previous post I wonder if some folk have joined the forum to buy a replica Rolex to show off down the pub, seen the 'Trusted Dealer' banner and bought a watch only to have it not working on delivery and feel as though they've been scammed by a guy in China and by extension think this forum is run by scammers?

 

[trailboss99]

There are obviously several people in this thread who have NFI how the system works.
There is no "QC Department" as such, there are several people scattered all over GZ who get watches dropped to them by runners for QC. They QC the watch and then take it to the agent for shipping. N one works in the same building let alone the same office. If they get a bad watch or a QC is rejected, they then need to go visit an office at Clock Tower and swap it for another, this puts them at considerable risk. You guys tend to forget, this is an illegal industry and right now, those in it are being actively hunted by the authorities.

I'm not making excuses, I'm simply telling you why this happened. Sometimes I think that buying reps has got all too easy and people have lost touch with the fact that we are buying contraband and those who are supplying us can face months, years, or even decades in prison. One of our dealers has employees still in jail from a raid three years ago, held without trial.

These are near trinkets for us but you all need to realise that it's not a fucking game for those in China, it's a high-stakes gamble that they wouldn't even be in if there was a way to provide for their families without being in the trade. Some of you need to pull your heads in and realise that yo have no idea of what is going on to get you your flashy toy fake watches.

 

[flopaklopp]

if anything, CZT will be the most well behaved TD for the next few months

With the biggest discounts.

 

[Radirka]

@trailboss99 - I guess we've needed a reality check, you're totally right. On the other hand biting the hand that feeds you isn't sensible either.

 

[munichman]

You guys tend to forget, this is an illegal industry and right now, those in it are being actively hunted by the authorities.

Having read many threads concerning 1., 2., etc. orders with TDs/non TDs, and supposedly bad experiences/scams, the essence is that many people new to this "hobby" tend to think these operations are run by Jeff Bezos and therefore have the same performance as Amazon has.
It´s a wonder in itself that the "producers" in China are able to supply as many watches as they do with this quality, since everything has to be done in hiding.
And in general TDs behave like trustworthy businessmen, which most of them probably are, but as it is in real life, there can also be crooks between them.
With that said, I think we should all be happy to have a save haven like RWI, with all the rules and the power to put pressure on these crooks in case something goes south.