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Negative experience with ChazingTime - falsified timegrapher pics, non-running watch shipped.
- Thread starter JohnyM
- Start date
No suggestion at all, the photo proves the point.
100% agreed.
It shouldn't, I still trust the 2 TD's I buy from.
It sure is
I wouldn’t make that assumption, just like I wouldn’t assume a guy working for a drug dealer shares an office with his boss. I’d imagine the place where the photos are taken is a staged corner, possibly in someone’s office — or even at home if circumstances aren’t ideal. Kind of like every March, right before the general assembly of the SCNPC. And that timegrapher only functions once per day - right before he starts work and makes a "model answer" for the day.
- 30/3/08
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No, that's not how it works.
@mods - after reading the complete case I would expect you'd marked the dealer with a note "investigation pending" to warn the potential customers - after all, it's RWI's reputation on the line too, if you don't act proactively. AFAIK @Chazingtime hasn't sorted the issue yet and until they do, they can not be trusted.
Hi, we did ask him to ship back the watch and to resend another one to him. However he refused and went to fix himself. So as mentioned in my previous post last Saturday, we reimbursed him the repair cost he asked for. Afterwards, we never heard from him again. So I assume the case is closed, as far as he's concerned.
Attched below is the email excerpt. Surname and email are censored for the OP's privacy.
Last edited:
- 21/12/13
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Hi, we did ask him to ship back the watch and to resend another one to him. However he refused and went to fix himself. So as mentioned in my previous post last Saturday, we reimbursed him the repair cost he asked for. Afterwards, we never heard from him again. So I assume the case is closed, as far as he's concerned.
Attched below is the email excerpt. Surname and email are censored for the OP's privacy.
Thanks. But let’s assume that he send the watch, and it is being lost or seized by custom… will you send you the new watch or it is his risk? You will send a new watch as soon as he send you a tracking number or you will wait to receive it?
IMO, as it is clearly a fault from CT, you should send a new watch and and pay him the the shipping fees to send you back the non working watch…
Yes of course. In this case it's our fault so everything will be free of charge for him. From his shipping fee back to us, to the new watch + shipping fee to him again. All will be on us. Even if the broken watch being shipped back to us is lost/seized, it's on us.
Normally, shipping fee back to us is on customers , then repair fee and shipping fee back to customers are free if a problem occurs within a month the watch is received.
Well said.
Such a direct admission of fault is very good practice. It goes a long way to repair the damage to your reputation.
- 21/12/13
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For me, everything is ok.
I was only texting to Alice from CT and she does’nt sound like ist free for me to send the watch back to China and i ofc had the customs fears.. Thats why i decided to have the broken watch without custom fears and almost same costs for repair as for shipping at a local watchmaster.. as i said, maybe bad circumstances..
Very gentlemanly of you too.
It’s nice to see mature people who understand that compromise is often the best way forward as long as the deal is fair
Hi , yes that was before we realized that the watch wasn't working even during QC. If we had realized earlier, the outcome might have been different... Again I sincerely apologized to you for this fiasco. Hope the watch is still running fine after you repaired it.
Thank you for your apologize! Watch is still running and i‘m happy every day
I agree, i am glad to see the customer happy, but for me there Is a TD less to see and follow.
IMHO this is a bit harsh.
CZT messed up and also has been slow to update here to the general members.
However, @psychospike addressed the issue squarely without trying to minimize his responsability. He found an agreeable solution for the buyer and the latter is happy.
Any business can mess up. The standard is how they remedy the consequent incidents.
@Karbon74 , I totlly agree with your statement, that anybody can mess up and the thing that really counts is how they follow up the mess they've created and CZT failed in that area too. So in my view these are system flaws which for me are a show stopper:
- initial response to a DOA watch from CZT (sending it back to China at buyers cost and risk that if it gets lost or ceased by customs, buyer is left high and dry)
- initial non-willingness to cover the cost of local repair
- tempering with TG testing proof in the first place.
To conclude - CZT is on RWI TDs list, so after RWI pushed it's authority, only then CZT reacted in a buyer-friendly manner. So if @JohnyM wouldn't have opened the negative feedback tread, he wouldn't have been able to solve this based on his initial description of the issue.
- initial response to a DOA watch from CZT (sending it back to China at buyers cost and risk that if it gets lost or ceased by customs, buyer is left high and dry)
- initial non-willingness to cover the cost of local repair
- tempering with TG testing proof in the first place.
To conclude - CZT is on RWI TDs list, so after RWI pushed it's authority, only then CZT reacted in a buyer-friendly manner. So if @JohnyM wouldn't have opened the negative feedback tread, he wouldn't have been able to solve this based on his initial description of the issue.
I think at this point we should stop making assumptions and absolute statements. The issue at hand was resolved. CT has stated he took measures to avoid it in the future and everyone will be looking at how things actually change for the better. This is what the buyer's review section is for and how it works also in the "outer" world.
This is not the first time an issue with a TD has been uncovered, there have been before (even greater than this one) and there will be going forward. Other TDs recovered very well from even more embarrassing situations by improving their consistency / level of service. Going forward on this specific case we should just let facts speak for themselves.
Mistakes happen, bad apples are everywhere, laziness is widespread. But wrongs can be made right and this is what is important.
This is not the first time an issue with a TD has been uncovered, there have been before (even greater than this one) and there will be going forward. Other TDs recovered very well from even more embarrassing situations by improving their consistency / level of service. Going forward on this specific case we should just let facts speak for themselves.
Mistakes happen, bad apples are everywhere, laziness is widespread. But wrongs can be made right and this is what is important.
Agreed 100%, after considering the replies from @psychospike and the buyer that he (the buyer) is happy