It really breaks my heart to type this but everyone should know that the trip from hero to zero is not a far fall with Trusty time. I have purchased MANY thousands of dollars in watches with Andrew in 2020. My first order in January 2021 included a top of the line Noob V10 Rolex DeepSea James Cameron as well as other watches. It was fantastic for about 3 days.
After that time the click spring on the dive bezel lifted and the clicker bearings were starting to come out. It was something that was obviously not right. It was also something that could not be seen in the QC pics so I have no idea to if this is the way it was in the first place but who knows.
I have had a great relationship with Andrew up to then so I knew that he would take care of me. Reached out immediately and we set up a repair order with someone here in the states with the assurances that we were going to replace the full case kit with a brand new bezel rather than a repair on this click spring. After about a month and a half and paying out of pocket for shipping both ways, it was back in my hands again. ONLY to have it have break the same way just a few days later. The amazing thing is I dont even use the dive bezel, a single turn was all it took to dislodge again and see the bearings on the brink of falling out.
This was definitely either a NOOB design flaw OR this was just the same bezel/case kit realigned. I again emailed Andrew looking for options and that is when the excuses began. First it was that NOOB didnt have any parts available.. then the summer 2021 raids that shut down Noob.. I suggested a swap for an identical Noob watch.. suggested swapping for the equilivant priced ARF watch.. suggested an ARF case kit and fitting my noob movement in it.. Suggested a refund and return of the Noob watch.. suggested a significant discount on the purchase of a new watch and just mothballing this one.. suggested suggested suggested and the answer on all fronts was no no no and a justification to why.
Just had another email go around on all options and the answer is still radio silence and excuses. I have not purchased one watch from him in 2021 since due to this and had to spend my watch addiction dollars elsewhere. But at this point I am heartbroken to say that unless he can come up with a solution in the next few days to end this year long endless circle around the campfire of excuses and turn this story above into a positive one, I will never spend another dollar with Trusty again.
I hope that he pulls something out at the last inning that is better than his latest offer for a $35 credit for selling me a defective $500+ watch.
Based on the other similar posts here it seems that it takes some bad press on all of the forums for Andrew to actually engage with working on a solution.
But it is truly heartbreaking. I loved working with TT up to this point and always had the proverbial "I never thought that it would happen to me" attitude considering how much I have spent with him. I guess any customer no matter how big or small is replaceable.
After that time the click spring on the dive bezel lifted and the clicker bearings were starting to come out. It was something that was obviously not right. It was also something that could not be seen in the QC pics so I have no idea to if this is the way it was in the first place but who knows.
I have had a great relationship with Andrew up to then so I knew that he would take care of me. Reached out immediately and we set up a repair order with someone here in the states with the assurances that we were going to replace the full case kit with a brand new bezel rather than a repair on this click spring. After about a month and a half and paying out of pocket for shipping both ways, it was back in my hands again. ONLY to have it have break the same way just a few days later. The amazing thing is I dont even use the dive bezel, a single turn was all it took to dislodge again and see the bearings on the brink of falling out.
This was definitely either a NOOB design flaw OR this was just the same bezel/case kit realigned. I again emailed Andrew looking for options and that is when the excuses began. First it was that NOOB didnt have any parts available.. then the summer 2021 raids that shut down Noob.. I suggested a swap for an identical Noob watch.. suggested swapping for the equilivant priced ARF watch.. suggested an ARF case kit and fitting my noob movement in it.. Suggested a refund and return of the Noob watch.. suggested a significant discount on the purchase of a new watch and just mothballing this one.. suggested suggested suggested and the answer on all fronts was no no no and a justification to why.
Just had another email go around on all options and the answer is still radio silence and excuses. I have not purchased one watch from him in 2021 since due to this and had to spend my watch addiction dollars elsewhere. But at this point I am heartbroken to say that unless he can come up with a solution in the next few days to end this year long endless circle around the campfire of excuses and turn this story above into a positive one, I will never spend another dollar with Trusty again.
I hope that he pulls something out at the last inning that is better than his latest offer for a $35 credit for selling me a defective $500+ watch.
Based on the other similar posts here it seems that it takes some bad press on all of the forums for Andrew to actually engage with working on a solution.
But it is truly heartbreaking. I loved working with TT up to this point and always had the proverbial "I never thought that it would happen to me" attitude considering how much I have spent with him. I guess any customer no matter how big or small is replaceable.
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