I apologize myself as well too.
My watch came with loose pins at the clasp/bracelet area and the TD is asking me to pay for the shipping of the additional pins. In a way I think it's not fair that they're doing that especially the fact that these things should have been checked before sending and there's no way the QC pictures would have helped with this observation. I'm trying to contribute information to help others who purchase avoid this situation (The pin could slide out and the clasp and bracelet might fall right off your wrist). Yeah the pins shipping isn't a great deal of money at all, but it's more of the principle. Hence my attempt at trying to ID certain versions of this watch to help others. Oh, and the TD stopped responding to me (been about 3 business days).