BIONONE
Respected Member
- 28/4/17
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asking a TD to take 1 minute to unscrew 1mm for this specific model
thinking about selling around 50 watches a day
- let's say 2-5 of them are an XF 15202
- 1min per watch
- usually 30 working days per month
- so he has to use 1-2.5h per month what doesn't seem much in the first place but if you see it this way around that he could easily sell/process 5-10 watches more in this time with a margin of lets say 50$ per watch the conclusion is pretty clear that this extra service will cost this TD more than it is worth.
buying the right screw driver and heating up the bracelet like you have to do it with all sorts of locktite will cost the average customer 15-20$ and a bit of engagement to educate himself about unscrew stuck bracelet screws without "screwing up" - pun intended.
Many of those who complained about the screws asked how to solve it before damaging them - so they are one example of handling your rep with the responsibility needed.
Like already said it is a bit out of touch to take those things for granted as we often don't see the scenery behind the curtain.
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