I try to pack my watches with plenty of bubble wrap and filling in the box so it can't move around. Even then I have had a watch damaged in transit. Glad the buyer wasn't a huge petty prick like this guy. We worked it out. Sent him a little cash to get it fixed. He instead bought some tools and used it as a reason to learn how to do simple repairs himself. In all a great buyer and would sell to him again anytime. This guy here I wouldn't sell to even if he offered double asking price.