You said in your story the watch arrived DOA. And you sent it to the watch maker. Then you took off the stickers fully. Then you sent it back.Please read my replies to trustytime first and don't be so fast to critisize. There is nothing like a "one side story". Thanks
@kalantz you only see what you want to see.
Andrew told you "if you have someone who can fix it I will cover 30 $", he didn't say take it to a watchmaker and open it up to see what's inside.
Then he went the extra mile twice against his own T&Cs offering to refund the shipment back to China AND taking the customs risk despite very clearly stating previously that it's not included in his scope. And you come here slinging mud at him? I see a TD that has gone far and beyond his own T&C's just to appease you. Yet you want more. You want genuine brand's warranty terms despite you mishandling the watch.
And don't forget it arrived DOA. I informed him immediately about the issue. I will always insist on this. I could easily accuse him that he intentionally send me a faulty watch. I don't believe such a case and therefore I did not accuse him. But don't say he went the extra mile. He was oblidged to cover all the costs and the risk as it was not my fault. I paid for a working unit.@kalantz you only see what you want to see.
Andrew told you "if you have someone who can fix it I will cover 30 $", he didn't say take it to a watchmaker and open it up to see what's inside.
Then he went the extra mile twice against his own T&Cs offering to refund the shipment back to China AND taking the customs risk despite very clearly stating previously that it's not included in his scope. And you come here slinging mud at him? I see a TD that has gone far and beyond his own T&C's just to appease you. Yet you want more. You want genuine brand's warranty terms despite you mishandling the watch.
You continue seeing only what you want to see. What you write is not what he said. He said "I can cover up to 30$ of the repair". Not, "Repair it for 30$ and I will cover it". There's a difference and if you frequented the forum you would know that's quite a standard proposal from TDs.Please don't translate the story your way. How could I know if the watch could be repaired for $30 if I didn't visit a repair shop and if it was not opened?
Please OP, I was also in kind of your Situation countless years ago. I would like to remind you that for 30USD of work in China you could let assemble about 6 watches.You continue seeing only what you want to see. What you write is not what he said. He said "I can cover up to 30$ of the repair". Not, "Repair it for 30$ and I will cover it". There's a difference and if you frequented the forum you would know that's quite a standard proposal from TDs.
Are you serious right now? He did not win the TD status in a local lottery mate.I could easily accuse him that he intentionally send me a faulty watch.
I have watches that are almost 30 years old that look a thousand times better then that. Feel sorry for you and all the other TD's that have to deal with people like @kalantz a.k.a Karen (@MaximillianGT thanks for nickname of the leading asshat of the year award).Regarding this watch sent back to me for service, as much as we would like to perform a refund or exchange of the watch, but the watch was received back with multiple scratches all over
Your whole story is only one sided!!!!. Karen you forgot to mention that you put the watch in a blender before sending it back because you never received like that from Trusty.Please read my replies to trustytime first and don't be so fast to critisize. There is nothing like a "one side story". Thanks
So Mr Karen is a true and honest asshole who sent back a scratched watch. I am now having some doubts about the DoA story...Regarding this watch sent back to me for service, as much as we would like to perform a refund or exchange of the watch, but the watch was received back with multiple scratches all over, and factory has immediately rejected me on that request. Anyway, I have attached the pics below of the watch received.
So the only thing I can do is to get it checked and serviced, but because this movement is exclusive to VSF only, I have to send it back to factory to get some parts replaced, and this would take some time. However, as promised in my latter emails with kalantz, I will get WS002 done after the watch is fixed and QC-ed.
Thanks