B737KLM
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Well, let’s first make sure we’re talking about the same thing. On all of the ones I received, when you pull out the crown into the 2 position, there’s a bit of slack in either direction that you have to get rid of before it “catches” the hands. Once you’ve gotten rid of the slack, however, continuing to turn the crown in the same direction will result in immediate hand response. If you turn the crown in the opposite direction, there will again be slack you have to get rid of before the hand movement starts again.
For me, that doesn’t bother me in the slightest and I have no desire to address it.
If, however, you have slack in the crown at all times in BOTH directions that you can’t get rid of, even once you’ve already “caught” the hands and are trying to continue moving them in the same direction, that would be something I would definitely get fixed.
It's exactly as you have described in your first paragraph. It doesn't bother me as long as I can set the time properly. It's my first rep with little knowledge and wasn't sure if this is 'normal'.
Thanks again for your feedback.