I wouldn't be nearly as frustrated if it hadn't taken them a week just to tell me it was out of stock. I really don't think it's right to sell and accept payment for watches you don't have. That's how you end up losing peoples trust. I have had great experiences with Ryan up to this point, but something about this doesn't feel right to me. Ordered and paid for a watch on the 13th. A week or so goes by before there is any mention it is out of stock. And then when the QC pics finally come 14 days after payment received... It's the prior version than what we paid for? It will take a lot to get me to order from intime again to be honest.
Its not just Ryan, its nearly all dealers. Most dealers do not stock watches themselves, they go buy it from the factory after you pay for it. This is due mostly to raids, they do not want to have a pile of stock and lose it all if they are raided. So don't feel bad that he took payment before verifying stock with the factory, he most likely assumed they had stock and was told they were out when he tried to buy it. Once you've paid for it and its not in stock, the options are wait for the next batch or get a refund, however since all TDs deal with the same factories, all TDs will be in the same stock situation, so refunding and re-ordering from another dealer will likely put you at the back of the line and result in more delays.
Also, as I have said before, I don't believe that Ryan's staff (Jordan?) who sends the QC pics actually knows the details of every watch, he trusts the factory to provide what was ordered and sends the QC pics for you to verify and approve. You caught it as a v2 and denied, I didn't and now pay quite a bit to ship it back and get it replaced. I HIGHLY doubt that Ryan or any of his team members sent you or I v2 pics intentionally, more likely is that noob factory tossed a bunch of v2 parts (cases, bezels, etc) in the batch and hoped no one would notice, and Ryan's people just don't know the details of the watch to the level they need to differentiate between a v2 and a v3. Just so you know, the same thing happened to a few of Angus' (PureTime) customers as well, its on his thread in his section over at RG.
The real question here is "should Ryan's staff know the difference between a v2 and v3?". That's a tricky one to answer...on one hand I think it would avoid problems like this and provide a better overall customer experience, on the other hand it would require a great deal of training in intricate details for many, many watches. Don't forget, the sub-c is not the only watch InTime carries, and to train his staff to be intimately familiar with every model to the point of distinguishing a v2 from a v3 would be very time consuming and difficult.