[I RESOLVED PROBLEM WITH MR] – Must Read!!!

[havoc8]

MUST READ FOR ALL NEW MEMBERS

After months of researching other rep web sites, I finally found RWI and decided to give it a shot. Marvelous Replica was super responsive and answered all my questions very fast; being a newbie I had a lot of questions and probably sent like 20 emails back and forth with MR. I ordered a Rolex GMT II and a Corum Admirals Cup Challenge 44.

The watches arrived super fast. Ordered on 9/2 received on 9/8

However, the Corum arrived dead. I gave it a few winds and nothing, nada. It was DOA. I immediately emailed MR and he asked if I followed his instructions. He told me that the Asians 7750 are very easy to break and that many new members do break the watch. At that point an alarm went off. Being new to Reps, I freaked up and immediately assumed I was being scammed. After all I have never heard of a watch that 1) can get broken just by shipping it and 2) is so easy to break with improper use. I thought, is this guy trying to blame me for it not working? The fact was, the watch came dead.

[EDITED BY HAVOC8 ON 9.10.10 TO ADD DETAILS OF RESOLUTION TO THE PROBLEM.]

(I later searched the boards I learned both can and do happen).

At this point I was pissed, so MR recommended that we get RWI’s admins involved for us to help settle the dispute. At first I was skeptical thinking that the Admins were in business with MR and they were just going say that it was my fault or pressure me to send the watch back for repairs. The problem with that is I do not want to own a "repaired" watch. I spent $378 on the watch I want one that works right from the beginning. Once a lemon always a lemon in my mind.

I thought for sure I was out $378 dollars or was going to have to ship the watch back and wait 1++ months for repairs. The next thing I know MR emails me telling me he will offer a full refund for the watch. I totally was not expecting this.

I think that is what really separates MR – his exceptional customer service.

My advice to new members

1. Read the dealers website terms and don’t be afraid to ask lots of question
2. Do your research. Understand the pro’s and con’s of the watch you want
3. Understand there are language and cultural differences
4. Be patient. Dealers are very concerned about your satisfaction
5. Try to resolve the issue with the dealer and RWI admins before posting something. (if you read this thread you will see I immediately posted what happened before working with them to resolve it). The RWI admins were great and helped me get the issue resolved.
6. Understand shit happens.

This is my story about a bad experience turned to a great experience. I would highly recommend MR.

Cheers,

 

[levelmanroger]

Certainly based on your side of the story this is not acceptable.
Do NOT just send the watch back. He may honestly never receive it and then you will have an even bigger issue to resolve.
PM one of the Admin team and ask for help resolving this.

It certainly doesn't sound like Lay. I look forward to hearing the resolution of this issue.

 

[trailboss99]

havoc8, we are dealing with this already mate, as you know.
MR has agreed to exchange or fix the watch but DO NOT ship it back without instructions.
Chances are good it will never be seen again. You only told us about this in the last 24 hours,
Please give my team some time to look into this.

LMR: The issue is with MarvellousReplica, not ReplicaMake.




Col.

 

[rsh]

It certainly doesn't sound like Lay. I look forward to hearing the resolution of this issue.

It is not Lay, Lay is RM, I think he is referring to Marvellous Rep...

 

[nychot]

I'm relatively new to this forum. so who is this dealer and is he an "authorized" vendor vis a vis RWI. just for future reference.

 

[levelmanroger]

:facepalm: Well...:tumbleweed: I was right: It sure didn't sound like Lay!! :blushed:

Sorry guys - I get my acronyms confused at times (or maybe I just don't pay close enough attention. DAMN! Maybe my ex-wife was right!!!):thinking:

Col. - 24 hrs??? The poor sap shoulda had his replacement watch by now!!!!!

I'm relatively new to this forum. so who is this dealer and is he an "authorized" vendor vis a vis RWI. just for future reference.

Yes - a trusted dealers. But stuff happens with any dealer from time-to-time. Often the communication gap (language, time, and cultural barriers) is a bigger "problem" in the resolution. So don't let this thread sway you unless the outcome is not as it should be.

Here's a list of our trusted dealers:
http://forum.replica-watch.info/vb/forumdisplay.php/trusted-replica-dealers-168?s=&daysprune=&f=168

... and a link to the dealer reviews area:
http://forum.replica-watch.info/vb/...-dealer-buyer-reviews-27?s=&daysprune=-1&f=27

Do a lot of reading and ask a lot of questions. Don't be swayed by just one person's experience or opinion. These things have a happy ending more often than not.

Good luck!

 

[trailboss99]

Doesn't sound much like MR either.
Mate, as I said, we only just found out about it yesterday, how fast do you think we can work? One of my team is in touch with MR and we are bringing this to a resolution. The guy was offered an exchange or repair from the start which is in line with MR's terms of sale here: http://www.marvellousreplica.com/InfoDetail.aspx?id=5
However havoc wants a refund which is not in the sale terms. We are working towards a solution to this issue.


Col.

 

[ThinkBachs]

Whew! I read this as ReplicaMake also and was really surprised! Havoc8 seems to have done all the right things, with the best first step: joining the forum and using a trusted dealer. Since that seems to have hit a bump in the road, you can bet that the team here will be a great asset to you. Sorry to hear about your trouble, and look forward to reading about it getting resolved quickly.

Regarding the PP issue, I'm familiar with the refund, resend problem, which is why if something like that were to happen again, my course of action is to split the next payment which doesn't (in my experience) trigger the built-in safety measure. Be glad that they at least do that for you. The inconvenience may be aggravating, but the possible consequences of not having it in place could be worse.

Good luck and don't let this put a damper on enjoying the hobby once you've gotten past it.

Cheers

 

[havoc8]

Thank you for the help everyone. I was not aware that the admin team helped resolve issues like this. I thought this was just a place to share expierences and advice.

 

[R2D4]

Thank you for the help everyone. I was not aware that the admin team helped resolve issues like this. I thought this was just a place to share expierences and advice.

It is but usually we wait to get things resolved, which takes much longer than 24hrs.

 

[midasmook]

Why jump in and post this when the admin are dealing with the situation ?.
For what it's worth I bought my AP ROO from MR and he couldn't have been more helpful.

 

[havoc8]

Like I said before, I did not understand that Admin's resolve issues. I thought this was a community to share experiences and I thought others would benefit from hearing my experience with MR thus far.

I never said the issue wasn’t resolved. I truly hope we can get it resolve. I want like 50+++ more watches.

Thanks All!!!!!!

 

[Spirit]

The buyer is jumping over conclusions before anything can be made.
...Havoc, we are aware of what´s happening here (from both sides) and you´re not doing any good by not letting things take place before posting this.

It´s not like you will get help quicker if you sound this way on the forums, but most probably, the other dealers on the forum will read it and see that you´re the kind of buyer that rants before the things can be looked upon... (Right now there are at least 6 dealers reading this thread, just for your info)
For you, it will only make things more difficult to buy another watch again from any of the dealers. Because they will be afraid you will cause problems before things can be resolved.

As Trailboss stated, the Marvellous Replica rules are clear and well stated on his site, and yet so, you threatned a Paypal dispute before even the admins could have a look at the situation, so you´re doing it all wrong, and I yet suppose you didn´t do any reading around the forums. There are thousands of threads about it, and all of them tell to "do your research and homework" if you´re a newbie.

So, you have come to me asking for directions about a dealer to get your watches, and I pointed you to MR, which has an outstanding customer care, as many here will attest. But with this behavior of yours, I really suggest you to take some time to read more the forums, and not fill a paypal dispute while the admin team is looking for a resolution for this yet.

Cheers,
Spirit.

 

[havoc8]

@Spirit. Sorry, I was not aware that anything further was being done.

MR just stopped emailing me back when I was trying to work with him on getting this resolved. I look forward to getting this resolved.

 

[MReplica]

I had some problems with the initial order using PayPal. MR sent me the bill and I paid it. However, he later emailed me and told me he charged it incorrectly through PayPal. He put it as a “Service” and had to have it as a “Product” and that he would give me a refund and send me another invoice. I still do not understand why he had to refund it. Nevertheless, when he send me the “correct” invoice PayPal would not let me pay it because they thought it was fraudulent because I just paid another invoice for the exact amount. 5 credit cards later and I got it to work.

I think the most difficult part was that the PayPal address you provided to me was not yet registered when you asked me to send the bill.
I asked you many times for the shipping address. And you finally provided me that. Other buyers provide that to me immediately when I ask for that.
I've made apology to you for sending the bill twice since I made a mistake here between the service and product.
You bought rep watches from me, not service. And PayPal asks for tracking number from me since they know I am selling goods. And I've explained this to you.
I can provide nothing for the service, while I have your shipping address and I have the receipt once there is any potential issue.


The watches arrived super fast. Ordered on 9/2 received on 9/8
However, the Corum arrived dead. I gave it a few winds and nothing, nada. It was DOA.
I immediately emailed MR and we sent several emails back and forth trying to resolve this issue. MR is basically trying to blame the fact that the watch does not work on me. He said "new members totally don't know how to operate the Asian 7750s in most cases and get the watch messed up the first time they get"
I just asked you that how did you operate the watch after getting your email for the dead watch, since you've asked me what does the Sec@9 means during the order procedure. I know that you're new to rep watches and have emailed you the using instructions and explain to you details of the functions of the chrono buttons, the subdials and what need to pay attention on Asian 7750.
I think it's necessary to ask the detailed problems of the watch once there is any. And it is the truth that new members are more easily to break the Asian 7750s. I don't blame this on you. I just want to know what still functions on the watch and you just told me it's dead.

I tried to explain to him is that the watch never worked. It came broken. We went back and forth a bunch of times and he finally said he was going to get the RWI moderator involved to settle the issue. I don’t understand why.
Isn’t it you that who told me you had contacted the admin and posted this on the forum first already? I contacted one mod who was online too. It’s the right and obligation for both of us to make things better once you want this publice.
The mod told me he would forward this issue to the admin team and let me know the result. I told you I’ll back to you again.

But is this what you said:
I am not going to argue with you about this or have a third party try to resolve this.
You can try to blame this on me, but the fact is you sent me a defective product that has never worked.
I am looking for you to provide return instructions for a refund.
This is my last request. My next recourse will be to dispute the charge with paypal and my credit card company.
All of these emails will be kept for anyone’s reference if you want.

Ideally I wanted a new watch, but after learning more about the Asian 7750 movement and that I can easily "break" it, and having MR blame me for it not working, it is the last thing I want. I do not want to have to worry that the watch it will stop working...
I told him I was just looking for a refund and requested he respond with his return shipping address. He stopped emailing me at that point. I have sent him several more emails without response. Since he won’t provide me a return address I am going to just ship it back to the return address on the shipping label??
I am waiting the reply from the admin team since you’ve already threatened me by paypal and credit cards things. That’s why I did not reply your emails.
And I got a reply from the team now.
So here is the resolution:
Please ship the watch back to me without any scratching via registered airmail and I need a registration number. You’ll get a refund for the watch once I get it.
Detailed shipping address will be provided in private emails.


All he would have had to say was “I am sorry to hear that, let’s get it exchanged or fixed”
This all sucks considering it was my first purchase.
I would look at other dealers before MR.
What if your watch comes broken too? Are you willing to take that chance?[/QUOTE]
You'll get a refund. And sorry for the dead watch.
But I do not own anybody a "Sorry" who threatens me like that.

 

[guru]

it Looks to me you changed your mind after you received that Watch. Thinks could happen during transportation! So you should give LP a chance to fix it or exchange it. He sent you the watch, I guess he sent you pictures on his timemachine, so the watch worked.How about this, you did not like the watch, killed it to get the money back? I don't think this is the case, so let him fix the problem and give him some time!
LP is a gerat dealer to work with and he stands up for good QC

 

[havoc8]

I love the watch. It is super quality materials and steel. Clearly It got broken during shipping.

Thanks all

 

[guru]

I love the watch. It is super quality materials and steel. Clearly It got broken during shipping.

Thanks all

Then let him replace you the watch, sometimes repaired watches are better then new watches

 

[MReplica]

Certainly based on your side of the story this is not acceptable.

Do NOT just send the watch back. He may honestly never receive it and then you will have an even bigger issue to resolve.
PM one of the Admin team and ask for help resolving this.

It certainly doesn't sound like Lay. I look forward to hearing the resolution of this issue.

And I have a question for you Sir: What would you do as a dealer when you meet with these things?
Have I ever pretended that I did not receive a parcel from you man?
And you'll see a satisfactory result too if he ships back according to my instructions.

 

[JC7]

MR has always been responsive and known for his quality.. I hope this would never dissuade anyone from buying from him.

If you're a noob ordering watches please read as much as you can prior to your shipment arriving to ensure you don't break your new time piece.