I don't judge honesty. I judge the customer service
Sorry mate,with my bad english,I still misunderstood.
I don't judge honesty. I judge the customer service
we are now one months and half after sent to puretime my watch and today I don't know when it is repaired and when is the delivery date. someone can help me to know how long should I waiting for? puretime is not able to anser me.
Sorry for the inconvenience caused. We have been pushing the factory every week for the repairs. Till now they haven't returned to us. I understand how frustrating it is. We will keep pushing them and please email my team at [email protected] for further status of your repairs.
I don't now how many times I wrote to them but without reponse . any other idea?
Friend, i do have explained from another post https://forum.replica-watch.info/fo...onal/8241939-puretime-repair-process-question
one of our employees got pregnant and she is now on leave so we have two hands short in the office .That's why sometimes the response from repairs could be slower
sorry Friend is not slowed ,yours employers never response to my question
sorry Friend is not slowed ,yours employers never response to my question
I honestly feel bad for TD's. These guys are generally good people and try to keep everyone happy to maintain their reputation, relationships and TD status. All they get in return is badmouthed from new guys who have no patience, or blamed for an oversight that could have been brought to their attention earlier and solved. GL Puretime!
In the case of Puretime if my experience is any indication they deserve it. Honest mistakes happen but when they do the test is how the dealer responds...
Generally though, with the other TDs and some non-TDs I have had good service. Namely Jtime, chazing and trusty...
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Maybe they didn't get your emails. Please try to resend with a different subject
You're making this more difficult than it needs to be.
I'll explain.
Puretime has employees.
Some of the employees answer emails from customers.
1 of the employees is away on maternity leave - she had sex, got pregnant, then gave birth to a small human being - it's a fairly natural chain of events which often happens.
The person who is away on maternity leave is not working, this means there is 1 person less in the office answering emails.
The result of 1 person less in the office is that replies to emails take longer - or may not come at all. There is no point in replying to an email if there is nothing new to give as a reply - no news, no reply.
When there is news, then you will get a reply.
Maybe they didn't get your emails. Please try to resend with a different subject
I thjink you don't understand. I try to send e-mail to you since 1 month without reponse I understand one is pregnant and i?m very happy for her but I think for the other employer itì's enought to reply ..... or not
for your info I sent another email as you told me
for your info I sent another email as you told me
I confirm Without reponse