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Extremely frustrating with PureTime
- Thread starter mirpan72
- Start date
- 9/7/12
- 22,636
- 18,150
- 113
Puretime will send your watch back to the factory to be repaired, it take the time it takes for the factory to either repair or send a replacement. Puretime doesn't know when your watch will be ready, which is why they can't tell you when it will be ready.
we are now one months and half after sent to puretime my watch and today I don't know when it is repaired and when is the delivery date. someone can help me to know how long should I waiting for? puretime is not able to anser me.
Sorry for the inconvenience caused. We have been pushing the factory every week for the repairs. Till now they haven't returned to us. I understand how frustrating it is. We will keep pushing them and please email my team at [email protected] for further status of your repairs.
Friend, i do have explained from another post https://forum.replica-watch.info/fo...onal/8241939-puretime-repair-process-question
one of our employees got pregnant and she is now on leave so we have two hands short in the office .That's why sometimes the response from repairs could be slower
- 9/7/12
- 22,636
- 18,150
- 113
You're making this more difficult than it needs to be.
I'll explain.
Puretime has employees.
Some of the employees answer emails from customers.
1 of the employees is away on maternity leave - she had sex, got pregnant, then gave birth to a small human being - it's a fairly natural chain of events which often happens.
The person who is away on maternity leave is not working, this means there is 1 person less in the office answering emails.
The result of 1 person less in the office is that replies to emails take longer - or may not come at all. There is no point in replying to an email if there is nothing new to give as a reply - no news, no reply.
When there is news, then you will get a reply.
In the case of Puretime if my experience is any indication they deserve it. Honest mistakes happen but when they do the test is how the dealer responds...
Generally though, with the other TDs and some non-TDs I have had good service. Namely Jtime, chazing and trusty...
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Last edited:
I again apologise for what happened with your order and the dealers you mentioned are indeed great dealers. Every dealer has both happy and unhappy customers, unhappy customers are unavoidable but we will try our best to make everyone happy, when things go bad, we try to make unhappy customers happy again. I am sorry we didnt work out a solution to make you happy again, but we did try our best. Sincere apologies.
I thjink you don't understand. I try to send e-mail to you since 1 month without reponse I understand one is pregnant and i?m very happy for her but I think for the other employer itì's enought to reply ..... or not
sorry but after 1 months and half is it so difficult to reply? i don't have the same idea of customer service as you. every single email wroten by a customer who paid moneys all the suppliers they have a duty to reply and not after when i wrote in the forum thas has got visibility.
Without response ? I have asked my team and they confirmed they have been answering your emails ,even though sometimes it 's delayed for a few days
I don't care how many times the have replied me if they don't giuve me a delivery date.
- 9/7/12
- 22,636
- 18,150
- 113
You sent it on the 25th ? It was a Friday, they don't work on weekends, today is Monday.