DHL problem???? Clearance Event

[Thehitman]

The best thing to do is do not call them.

This is correct. You can call but 9 times out of 10 they will have no useful information besides your package is detained sorry we can't do anything until customs gives it back. But... We both know that's not happening! Lol

 

[paulvillo]

The best thing to do is do not call them.

This is correct. You can call but 9 times out of 10 they will have no useful information besides your package is detained sorry we can't do anything until customs gives it back. But... We both know that's not happening! Lol

My package's been there since Sep 18, and "Contact DHL" showed up on the 25 so it's obviously gone.

Called DHL 2 times ever since. First phone call was on Sep 25, they've apologized, would look into it and get back to me.
Second phone call was last Monday and DHL committed to get back to me until yesterday 5PM.
They didn't call me back, but the "Customer Care Research Specialist" emailed committing to a new deadline: "follow up 10/7 by 5:00 p.m. local time with outcome".

So my question is: why you guys advise not to call them?

 

[Thehitman]

I called many times too and received similar info so calling is up to the buyer... It's not the most comfortable thing to do when your contents aren't exactly legal to import or grey area shall I say. Most would say you are admitting to knowing of the package and can get in trouble?


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[paulvillo]

I called many times too and received similar info so calling is up to the buyer... It's not the most comfortable thing to do when your contents aren't exactly legal to import or grey area shall I say. Most would say you are admitting to knowing of the package and can get in trouble?
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Honestly don't think that's the case.
Let's not forget your full address and name is on that package.

Say regular Joe's surfing the web. He has no idea what a rep is nor forums exist.
At some point Google and its snippets and such point him to that Ali something web site.. or was it Deal something??
He clicks and then bumps into some things he likes. Say, a timepiece this time. Pretty and cheap, he thinks "why not?" and pays for it.
Then he gets the letter and has no clue and wonders, why???

Remember, if you believe they've done wrong, within 30 days of the date of the letter you can file a claim and cost bond in the sum of $5,000.00 or 10 percent of the value of the property, whichever is lower, but not less than $250.00.
In theory - unless such claim is received by the office by close of business on the date indicated in the letter, the property will then be declared forfeit and disposed of (cough, cough..) in accordance with the law.

 

[Thehitman]

I agree with you 100% I called and acted dumb others don't call. I know nothing will happen by calling. It's just some cheap watch from Ali express... You know the company that just had an ipo.. Lol So they must be honorable to all laws. Right?!? That's all I know.


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[paulvillo]

Definitely

 

[sub4me]

We no see your cat, please stop call.

 

[Fiveostang]

The best thing to do is do not call them.

I just had a very expensive M2M watch come through and flagged for payment. I called paid the $136 they wanted from customs cause it was cheaper than loosing the money and it's being delivered today so...


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[sub4me]

Which means either it had a amount declared on the package or they opened it. I'm betting it had a declared amount which is why you paid the tax. But these guys are talking about reps coming from China big difference, you know what I mean.

 

[Fiveostang]

True that brother. China is flagged for sure the banks won't even let us send money there lol


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[paulvillo]

I just had a very expensive M2M watch come through and flagged for payment. I called paid the $136 they wanted from customs cause it was cheaper than loosing the money and it's being delivered today so...

Considering what my TD just emailed me, I'd assume that could probably happen now with those who didn't received their watches nor letters since mid September.

TD requested the "logistical company" to get the package back from DHL and will have to pay for that on this end, but it's less than purchasing a second watch.

What kind of fees are inherent to this process? Does it mean it wasn't seized and got shipped back to the sender? Weird.

Anyways, he'll ship the replacement watch but first he needs to get the other watch back, inspect it to confirm there is no damage, then reship to a new address (not cool).

 

[nealboom127]

By the way when is new address what if it's someone else name but same address will that work ? Or has to be whole different one ?

Also I was looking into po box How would that work?


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[larrydavidisgod]

Patiently awaiting the arrival of a replacement shipped through HK Airmail. Hopefully all goes smoothly this time since DHL is out of the picture.

 

[Thehitman]

Patiently awaiting the arrival of a replacement shipped through HK Airmail. Hopefully all goes smoothly this time since DHL is out of the picture.

I have one by HK mail and the other DHL. My TD is brave!!! Lol new address and name used and a packing technique. let's see how it goes.

 

[JLS1963]

I have one by HK mail and the other DHL. My TD is brave!!! Lol new address and name used and a packing technique. let's see how it goes.

Good luck brother!! You have hit a bad patch of luck with 3 watches recently seized...especially the really high dollar AP....
You are working with a great TD, and he responded quickly to your problem. I cant imagine you will have any problems with these new shipments....because no one has that amount of bad luck....:cryingbadly:

 

[paulvillo]

I have one by HK mail and the other DHL. My TD is brave!!! Lol new address and name used and a packing technique. let's see how it goes.

Best of luck and what a great TD you're dealing with! Unfortunately had the S word come in officially today but my TD has gone stealth mode instead...
Curious to see the new packing tech, if you have the time please drop me a PM with some pics when you get it


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[Thehitman]

Best of luck and what a great TD you're dealing with! Unfortunately had the S word come in officially today but my TD has gone stealth mode instead...
Curious to see the new packing tech, if you have the time please drop me a PM with some pics when you get it


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Thanks I need all the luck I can get!!! I'll ok you once I receive it!!

 

[jbar99]

Hi guys,

Thought I'd share just a quick update on my poor Pam that entered Cincinnati via DHL. After zero updates since the "Clearance Event" and then process for release on September 22nd I finally received these two updates.


Sunday, October 04, 2015
13 Please contact DHL CINCINNATI HUB, OH - USA 11:38

12 Customs status updated CINCINNATI HUB, OH - USA 11:37

So sadly my suspicions were correct and the Pam was seized. But fortunately my TD was so understanding and agreed to ship out a replacement via HK post/Airmail. So now just keepin my fingers crossed it makes it through.

Although I do hear that the DHL fiasco in Ohio is over now? anyone have any insight?

 

[ryantunna]

Am i the only replacement that is going through Royal Mail and the UK? wondering how long this will take...

 

[onlytheone]

Am i the only replacement that is going through Royal Mail and the UK? wondering how long this will take...

It's going to UK then US?


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