I don't believe puretime drop ships... Very possible this was just an error or a mistake.
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Big troubles with Puretime - Need help
- Thread starter Uhrenfreund
- Start date
I don't believe puretime drop ships... Very possible this was just an error or a mistake.
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Read the Thread. It is not only one watch. I speak from 4 watches.
And until now i get no reply from Angus.
While I understand your frustration I have ordered watches from Angus and zero have been dropped shipped.
If Angus hasn't got back to you, I am sure of great team of moderators and admins will take care of it.
If Angus hasn't got back to you, I am sure of great team of moderators and admins will take care of it.
My story is the same as yours. With the only difference that I sent the watch, and they say they have not received it. I also sent me a damaged tool. But unlike you, I did not buy anything more PureTime. I think they should be on the blacklist.
PT tried with me the same. They said that PT has not received the watches. But i sent the watches. But i sent the watches insured and Tracking says that PT received the watches.
After i sent the Tracking Link to PT, they say it was a mistake and they have received the watches.
I think no respond from Angus says all. PT is not trusty.
I also think PT should be blacklisted and i think we are not the only two who have troubles with them.
Did you open a support ticket for help from the admin and the mods?
We should post our experience in the other big replica forums too.
Why don't you let the mods sort this out before you go on a witch hunt posting bad reviews everywhere.
I'm interested to see how this plays out. Certainly won't be ordering anything from Puretime until then. I hope it gets sorted. I want to hope there is some reasonable explanation here. But damnnnn...if everything actually is as the OP has stated, then PT has gone out of it's way to fail at nearly every turn.
The PAM situation is the most troubling. If PT is sending photos of a good watch and then mailed flawed one, then that's very serious. If it were a completely different make and model you could chalk it up to a clerical error, but it gets much harder to explain away when it's the same model. Even best-case scenario the PAM crown guard came off after the photos were taken and someone tried to stick it back on hoping it wouldn't be noticed, but that's still pretty bad. The other examples with faulty crown or pushers...if I'm reading that right they have at least two of his watches (one for four months!) that they supposedly can't repair, but won't refund or exchange? WTF???
If this was someone telling this story about an experience with a non-TD, we'd be saying that he deserved to get scammed!
I've ordered many reps, some from PT and there weren't any screaming issues. I want to be clear - I realize we don't have PT's side of the story here and I won't make a final judgement when it comes to my future business until we have that. I'm a realistic person, and I don't expect black market dealers on the other side of the world to be held to the same standards as when I order something from Amazon. There are obviously some inherent risks. I also realize that the dealers don't make the watches themselves. But at the same time, they're the ones who take our money for profit, so they need to have some level of accountability. If all these issues really did occur with multiple watches spanning several orders in a fairly short period of time and PT can't/won't help the OP, then that's well below the threshold that we should be holding our TDs to. Otherwise, what's the point?
Hopefully the mods can get a resolution, but it's sad that it ever got to this point.
The PAM situation is the most troubling. If PT is sending photos of a good watch and then mailed flawed one, then that's very serious. If it were a completely different make and model you could chalk it up to a clerical error, but it gets much harder to explain away when it's the same model. Even best-case scenario the PAM crown guard came off after the photos were taken and someone tried to stick it back on hoping it wouldn't be noticed, but that's still pretty bad. The other examples with faulty crown or pushers...if I'm reading that right they have at least two of his watches (one for four months!) that they supposedly can't repair, but won't refund or exchange? WTF???
If this was someone telling this story about an experience with a non-TD, we'd be saying that he deserved to get scammed!
I've ordered many reps, some from PT and there weren't any screaming issues. I want to be clear - I realize we don't have PT's side of the story here and I won't make a final judgement when it comes to my future business until we have that. I'm a realistic person, and I don't expect black market dealers on the other side of the world to be held to the same standards as when I order something from Amazon. There are obviously some inherent risks. I also realize that the dealers don't make the watches themselves. But at the same time, they're the ones who take our money for profit, so they need to have some level of accountability. If all these issues really did occur with multiple watches spanning several orders in a fairly short period of time and PT can't/won't help the OP, then that's well below the threshold that we should be holding our TDs to. Otherwise, what's the point?
Hopefully the mods can get a resolution, but it's sad that it ever got to this point.
I received a watch yesterday from PT, it's the same from QC pics.. I don't believe in dropship in my case. It was my first purchase with PT.
I only have one complaint: I paid for the service "shippment via UK" and they didn't do it, however, I send an e-mail requesting a credit for the service not provided.
I read your thread and the situation is very serious. Wait for the moderators and admins. It's sad but you have to be patient now.
I only have one complaint: I paid for the service "shippment via UK" and they didn't do it, however, I send an e-mail requesting a credit for the service not provided.
I read your thread and the situation is very serious. Wait for the moderators and admins. It's sad but you have to be patient now.
@Naylord07
Understand me. I hope the forum team can help me and solve the problem. But my experience with PT is negative. Why i am not allowed to say this? Why should i have to say PT is ok, when my experience is negative?
And if my problem is solved my experience with PT remains negative. It is not positiv. PT is responsible for this problem not me. Why you try to make me responsible for this?
I will be patience and hold on and i hope the forum team solve the troubles.
Understand me. I hope the forum team can help me and solve the problem. But my experience with PT is negative. Why i am not allowed to say this? Why should i have to say PT is ok, when my experience is negative?
And if my problem is solved my experience with PT remains negative. It is not positiv. PT is responsible for this problem not me. Why you try to make me responsible for this?
I will be patience and hold on and i hope the forum team solve the troubles.
I am not blaming you. I am not accusing you. I am just asking you to wait. Continuing this conversation with only one side of the story isn't doing any good. The staff here are here for a reason.
PT is a trusted dealer and has been for some time. Angus has been excellent with communication in the past and post often on the forums with helpful information. The issues will get resolved but there is no reason to respond until the whole story is out there.
I am sympathetic to your situation as I know how much it sucks to have your expectations left unmet. I am still confused why you continues to order from PT after you couldn't get help with the first issue, but to each their own.
I believed in PT as TD and i was patience, because i think PT will solve all problems. The way of the watches from China to me takes about three weeks. In this time i have made a new order. I have not knowed that the watches that are on the way to me are not in a good condition.
@templeton
Thumbs up. I am on your side. Really a good post. Well said.
Knows somebody how long can it take to sort this out?
No one should be discouraged from talking openly and honestly about their experience with a dealer. That's what this area is for. As with many cases, even a resolution may not result in a positive experience. No one can say in this case that the OP hasn't given PT enough time or opportunity to remedy the situation, and he should be welcome to state his own OPINION about what should happen. Obviously the mods will agree or disregard, but that's up to them.
I don't understand this whole "wait for the mods to work it out before passing judgement". If a person has a legitimate issue and a dealer was so unwilling to address it that outside pressure had to be brought in to get a reasonable resolution, then that's certainly not a GOOD thing. I'm pretty okay with someone labeling their experience as negative at that point.
I'm obviously glad the mods are here to help us, but I'm far more interested in hearing feedback on how a TD handles a (legitimate) customer service issue before their hand was forced - not after.
I don't understand this whole "wait for the mods to work it out before passing judgement". If a person has a legitimate issue and a dealer was so unwilling to address it that outside pressure had to be brought in to get a reasonable resolution, then that's certainly not a GOOD thing. I'm pretty okay with someone labeling their experience as negative at that point.
I'm obviously glad the mods are here to help us, but I'm far more interested in hearing feedback on how a TD handles a (legitimate) customer service issue before their hand was forced - not after.
I didn't say he couldn't state his thoughts... My point is not coming across so I will just stop replying and wait.
Don't worry, my little rant wasn't specifically aimed at you.
After reading the OP's post again that you were replying to, you're right, he should cool his jets a bit.
He's stated his case and that's fine. Though his short experience with PT hasn't been very good, they've had a solid reputation for a long time and at least deserve to be heard.
Regardless of how angry he might be entitled to feel, the issue has been escalated and it's now the time is to step back and let the mods do their thing. The OP won't be doing himself any favors by shouting for a PT ban all over the various rep forums at this point.
I hope this case won´t turn completely against the OP.
Something tells me he might not be as innocent as he writes.
Continuously blaming somebody in public, without the presence of the blamed
person, for sure is not right.
Especially after the support ticket was drawn.
And if all the story turns out to be true, I guess it would hurt the reputation
of one of the most trusted dealers more than he imagined.
I cannot believe Angus would ever risk committing commercial suicide
through not providing service or not keeping word.
He is a man of honor, but most apparently, never ever was involved.
Are we really all sure we´re talking about the real Puretime? The correct Puretime?
When I had the problem I described a few pages back, Angus responded immediately,
even on a Sunday, in the middle of his vacation.
I am eager to learn about the other side of this story.
Something tells me he might not be as innocent as he writes.
Continuously blaming somebody in public, without the presence of the blamed
person, for sure is not right.
Especially after the support ticket was drawn.
And if all the story turns out to be true, I guess it would hurt the reputation
of one of the most trusted dealers more than he imagined.
I cannot believe Angus would ever risk committing commercial suicide
through not providing service or not keeping word.
He is a man of honor, but most apparently, never ever was involved.
Are we really all sure we´re talking about the real Puretime? The correct Puretime?
When I had the problem I described a few pages back, Angus responded immediately,
even on a Sunday, in the middle of his vacation.
I am eager to learn about the other side of this story.
Sorry Uhrenfreund and thanks to others who helped me while I was not around, I am terribly sorry my staff could not fix your problems and I will step in from now on and I promise I will make this right for you.
Nex time you can also send me a PM as I will take care of the PMs by myself, again sorry for the inconvenience caused and thank you for your understanding and continous support to PureTime, a PM is going to your inbox and I need more info on your orders.
Nex time you can also send me a PM as I will take care of the PMs by myself, again sorry for the inconvenience caused and thank you for your understanding and continous support to PureTime, a PM is going to your inbox and I need more info on your orders.
well , IF Uhrenfreund storry turns out to be true ,
im astonished it took so long for a reply from PT ,
surley no mater what you are doing in your personal life, you would alwways make sure you buisness is taken care of first , its your bread and butter after all .
seems its a lot of damage to his reputation , from the very late reply
i would never use them as a td .unless pt could show this has all been untrue .
im astonished it took so long for a reply from PT ,
surley no mater what you are doing in your personal life, you would alwways make sure you buisness is taken care of first , its your bread and butter after all .
seems its a lot of damage to his reputation , from the very late reply
i would never use them as a td .unless pt could show this has all been untrue .