- 29/9/19
- 59
- 16
- 8
Hi all,
I am reaching out to you all to not only document but also request help. I recently purchased a Noob BLRO from PureTime and have been sent a defunct watch.
Puretime is a "trusted dealer" yet are absolutely refusing to return my money or send me a new watch. I will now list the two issues both of which are significant enough to warrant a refund. The actions of puretime are beyond reason and given the trust-based nature of our community I am truly shocked and disgusted at their behaviour. There is major latency in responses and constant refusal to progress complaints,
Firstly please see a link to the description of the watch. I would like to draw your attention to the following - "" turn it clockwise to adjust hours and date easily, same adjusting as genuine" https://imgur.com/a/jYDYCTj
Now please see the movement I received - https://drive.google.com/drive/folders/1E5FrU0zm6WhVUsiVO0Kulz3E2rkyPFJe?usp=sharing
As you can all appreciate the winding of the watch is incorrect and moves anticlockwise with orthodromic rotation of the crown.
The second )and arguably larger issues) is the date wheel is broken. It does move or adjust (stuck between 2-3). I have highlighted all of these issues with puretime to little avail.
The crux of it is - puretime should be stripped of there TD status if they cannot operate in a fair manner, if they misrepresent facts on their websites, and if they think they can cheat people within our family.
I am reaching out to you all to not only document but also request help. I recently purchased a Noob BLRO from PureTime and have been sent a defunct watch.
Puretime is a "trusted dealer" yet are absolutely refusing to return my money or send me a new watch. I will now list the two issues both of which are significant enough to warrant a refund. The actions of puretime are beyond reason and given the trust-based nature of our community I am truly shocked and disgusted at their behaviour. There is major latency in responses and constant refusal to progress complaints,
Firstly please see a link to the description of the watch. I would like to draw your attention to the following - "" turn it clockwise to adjust hours and date easily, same adjusting as genuine" https://imgur.com/a/jYDYCTj
Now please see the movement I received - https://drive.google.com/drive/folders/1E5FrU0zm6WhVUsiVO0Kulz3E2rkyPFJe?usp=sharing
As you can all appreciate the winding of the watch is incorrect and moves anticlockwise with orthodromic rotation of the crown.
The second )and arguably larger issues) is the date wheel is broken. It does move or adjust (stuck between 2-3). I have highlighted all of these issues with puretime to little avail.
The crux of it is - puretime should be stripped of there TD status if they cannot operate in a fair manner, if they misrepresent facts on their websites, and if they think they can cheat people within our family.