Hi guys,
Been a member a little while now, but this is my first post. I'll get straight to the point.
I placed an order with PTW for the Breitling Super Avenger (BEZ). The watch was recieved in great time, clearing customs easily, I was very happy!
Yesterday was the first time I really took a good look at the watch. Two major problems:
1) The stopwatch (which is the second hand on most other watches) will not reset back to zero. This occurred yesterday when showing the watch to friends. Again, very embarrassing. This shouldn't be happening to a 5 day old watch, right?
2) The finish on the bracelet links (just below the lugs) are very poorly finished. They are not smooth at all. They are pretty much the main links you see when looking down at the watch. Both very annoying for me and clearly an issue when trying to pass it of as a gen.
Of course i naturally contacted CS at PTW as soon as I noticed this issue. I outlined the problems and the fact I would like a replacement to be sent out.
The response was that I would have to take the watch to a watch smith to be repaired myself.
Secondly all the bracelets are the same - it's normal that they are all so poorly finished.
Guys, I have no experience in what to do in these situations. It seems clear to me so far that it's going to be up to me to get my watch repaired myself, at my own cost and most importantly at my own risk. Watch repair centres DONT like reps in my experience.
Apologies for the negative post.
I was planning on reviewing the watch on here ... but since these issues it's not going to happen anytime soon!
Josh
Been a member a little while now, but this is my first post. I'll get straight to the point.
I placed an order with PTW for the Breitling Super Avenger (BEZ). The watch was recieved in great time, clearing customs easily, I was very happy!
Yesterday was the first time I really took a good look at the watch. Two major problems:
1) The stopwatch (which is the second hand on most other watches) will not reset back to zero. This occurred yesterday when showing the watch to friends. Again, very embarrassing. This shouldn't be happening to a 5 day old watch, right?
2) The finish on the bracelet links (just below the lugs) are very poorly finished. They are not smooth at all. They are pretty much the main links you see when looking down at the watch. Both very annoying for me and clearly an issue when trying to pass it of as a gen.
Of course i naturally contacted CS at PTW as soon as I noticed this issue. I outlined the problems and the fact I would like a replacement to be sent out.
The response was that I would have to take the watch to a watch smith to be repaired myself.
Secondly all the bracelets are the same - it's normal that they are all so poorly finished.
Guys, I have no experience in what to do in these situations. It seems clear to me so far that it's going to be up to me to get my watch repaired myself, at my own cost and most importantly at my own risk. Watch repair centres DONT like reps in my experience.
Apologies for the negative post.
I was planning on reviewing the watch on here ... but since these issues it's not going to happen anytime soon!
Josh