Very bad experience

[Teamjlf]

Airing laundry is kinda a shit thing to do. I suggest keeping this on PM and involving the forum moderators for assistance if it gets rocky…..

Making this public doesn’t automatically assume the best outcome.

Keep it going via PM and good luck…..

 

[P..DR..D]

...I can post them, no problem for me.

No.

We don't share private messages publicly.

@Nikz19 - This matter requires both clarification and conclusion, as a matter of urgency.

Where did you drop the parcel & when?

 

[derjenigewelcher]

I wasn't going to post, but I feel this thread has derailed a little, with the original issue perhaps forgotten back on page 1.

Whilst I do sympathise with Nikz, family always comes first, if the OP is to be believed, one major issue is that holidays in August were not mentioned when the work was initially taken?

The OP is not psychic.
How was he to know that a 20 working day job, mid July, would stretch to October? And that the completed watch would only be handed to a parcel point the end of September (I also wonder if any movement on this yet?)

If a service provider, any service provider, says it will take A, it should take A, or any significant deviation explained.
This is not an unreasonable expectation.

Good comms are key, always, & ignoring a customer, one who has paid money, is never an acceptable solution.

Defending this type of behaviour only ensures it will happen again.

100%!
When letting those behavors slip, they will become casual. And I just guess OP did not know where he could look around for help/how he could do this, and posted here public. I wish @Nikz19 all the best forbhis family and to OP that the parcel comes soon to his place.

I read about Oascom, Nikz, and other service providers the same fact that I expirienced with Xing by myself: they have HELL of work that why communication cant be priorized.
Inunderstand.
But timeframes promised, should kept IMO.
Hope this solves well and soon for all

 

[Nikz19]

No.

We don't share private messages publicly.

@Nikz19 - This matter requires both clarification and conclusion, as a matter of urgency.

Where did you drop the parcel & when?

Do you prefer the details here or in PM?

 

[P..DR..D]

Do you prefer the details here or in PM?

I have set up a group PM

 

[joeyc]

I have set up a group PM

Straight up the best way to handle things! It should be between the Parties. Cheers for a good mod !

 

[apmos]

Case closed - I got a full refund.
Many thanks to @P..DR..D for his help!

 

[davelister]

Case closed - I got a full refund.
Many thanks to @P..DR..D for his help!

Did you get your watch back? Sorry if it's been answered before.

 

[Endez]

Case closed - I got a full refund.
Many thanks to @P..DR..D for his help!

Thanks for updating, I am sure there a few people in the same situation

 

[Endez]

Case closed - I got a full refund.
Many thanks to @P..DR..D for his help!

Could you please let me know which of the below ticket is the correct in this case?

Thank you!

 

[tripdog]

Could you please let me know which of the below ticket is the correct in this case?

Thank you!

If you have a similar problem then Trusted Dealers or just General Help.

 

[Endez]

Yes almost the same. Thank you, will do in the next days if still no news or if he confirmed the watch is lost.

 

[Charalampos21]

So to sum up, Nick is not what he used to be? Because currently I am looking for a modded. I don’t want him to have my watch for months and eventually lose it.

 

[Rx4Time]

So to sum up, Nick is not what he used to be? Because currently I am looking for a modded. I don’t want him to have my watch for months and eventually lose it.

Beyond the existing issues, he stated earlier in this thread that he's not taking any new work due to personal issues.

 

[Endez]

Update: I finally received the watch, work was quoted for couple of days and watch received 4 months later…

 

[tripdog]

We are NOT accepting new orders till the olders are filled and anyone who tried to book via website can assest that.

This is not true. Another Helpdesk ticket opened today by one of your customers who booked work with you in November, via your website.
He has shipped his watch but UPS claim the parcel is undeliverable at your address.
This is the last ticket volunteer RWI staff will deal with regarding your business, we will no longer be running your after sales customer services department for you, it's your job, not ours.

As for your customer JS in Austria, he shipped you an ARF 16610 in June, you quoted a 10 day turnaround for a movement service. After months of waiting JS has still not received his watch.
He is rightly very angry and the only thing he wants now is that his property be returned to him, whatever it's condition.

You are to immediately return him his watch, shipped at your cost to his address - if you don't have it, contact him and ask for it.
Pack up the watch carefully, if it's still in parts then pack those parts correctly so they are protected during shipping, especially the damaged dial.

You can also put back the original Deep crystal that the customer had on his watch - the crystal swap you did is not acceptable in any way shape or form.