I wasn't going to post, but I feel this thread has derailed a little, with the original issue perhaps forgotten back on page 1.
Whilst I do sympathise with Nikz, family always comes first, if the OP is to be believed, one major issue is that holidays in August were not mentioned when the work was initially taken?
The OP is not psychic.
How was he to know that a 20 working day job, mid July, would stretch to October? And that the completed watch would only be handed to a parcel point the end of September (I also wonder if any movement on this yet?)
If a service provider, any service provider, says it will take A, it should take A, or any significant deviation explained.
This is not an unreasonable expectation.
Good comms are key, always, & ignoring a customer, one who has paid money, is never an acceptable solution.
Defending this type of behaviour only ensures it will happen again.