Very bad experience

[apmos]

I have been running an e-commerce business for 20 years. I have never seen such an attitude, neither by a customer nor by a supplier.

July 17 He receives a watch for full service and crystal replacement (new blistered crystal included in package). Quoted 20 working days without ever mentioning that he is on holiday all August. After many messages he replies "Hi, august doesn’t count- we’re closed for summer holidays". How should I know? Shouldn't I have been informed from the beginning? I would have sent the watch early September. Anyway I say, no big deal. I'll just have to wait a little bit longer.

September 10 I receive an email that the watch is ready. I pay that same day via PP F&F. I trust him and never ask for photos or anything.

September 17 I send him an email asking for the tracking number. No reply.

September 19 I send a kind reminder about the tracking number. No reply.

September 23 I receive an email that states "Packages will leave this Wednesday"

September 25 He sends me a UPS tracking number which to this day (5 days later) does not correspond to anything. "UPS does not yet have the package. The estimated delivery date will be available once we receive the package."

20 days since I paid and I still don't know where my watch is! Of course he's not replying to my messages.

I run a business and totally understand that delays can happen but I cannot accept this lack of communication. Sending an email or replying to a message takes max 20 seconds. If you're too busy and can't keep up, you should stop taking new orders until you finish the old ones. Also, when someone pays you to do a specific job, it's not a hobby (as I've seen him mentioning here), it's called business. And doing business means showing some respect to your customer.

 

[Teamjlf]

Nice 1st post……
Why not start off with something pleasant and positive and give something back to the universe.

 

[apmos]

Would it change anything if I had 1000 posts? I just want some help with this situation.

 

[RDRoss]

@Nikz19

 

[MaximillianGT]

Would it change anything if I had 1000 posts?

No, with this attitude you won't live that long on here.

 

[apmos]

Nice 1st post……
Why not start off with something pleasant and positive and give something back to the universe.

Would have been pleasant and positive if I had received what I paid for. Now it's not.

 

[R2L]

OP, if you have a problem with a vendor or service provider, you need to reach out to a moderator for assistance. An attempt at public shaming of a long-standing and reputable member does not go over well with members. It can also add you to a "do not do business with."

So go to the Help Desk and reach out to a Moderator.

 

[wubsub]

so the package left his hands on Wednesday as agreed. what's the issue?

from my experience Nikz ships by UPS access point, meaning no updates till the package is picked up.

it will be picked up soon, just be patient

 

[MaximillianGT]

Would have been pleasant and positive if I had received what I paid for. Now it's not.

Hey asshole, we didn't own your money nor did we offer a shitty service to you, we are here just like you, members. So mind your fucking attitude.

Originally I would say "Sorry for what you are facing", but now I started to pity Nikz who took your order. I can imagine what kind of god-like attitude when you talk to him.

 

[apmos]

so the package left his hands on Wednesday as agreed. what's the issue?

from my experience Nikz ships by UPS access point, meaning no updates till the package is picked up.

it will be picked up soon, just be patient

The issue is the lack of communication. A simple message "sorry for the delay, I will look into it and get back asap" would resolve everything. I can wait, I just want feedback. Ignoring a customer means you don't respect him.

 

[apmos]

Hey asshole, we didn't own your money nor did we offer a shitty service to you, we are here just like you, members. So mind your fucking attitude.

Originally I would say "Sorry for what you are facing", but now I started to pity Nikz who took your order. I can imagine what kind of god-like attitude when you talk to him.

Keep the pity for yourself. I never quoted you.

 

[MaximillianGT]

Keep the pity for yourself. I never quoted you.

Then why the fuck you post your shit in an open forum?

 

[Cheesegrater]

Then why the fuck you post your shit in an open forum?

*hands max his new anal grater* courtesy of @Feefo

so use at will

 

[Reaps]

I won't comment about Nikz, although he is respected, I will wait since there's always two sides of the story to stuff like this.

However, I will comment on this. The reason you are getting hate simply is this.

Members, and long standing members, have seen this time and time again. It's almost comical how many posts we get like this.

You, like many "new" members, have only come to RWI when you have a problem, to complain, or to whine. You have been here since May, so 4 months, but what have you brought to the forum? Less than 5 posts. No contribution, no community participation, no reviews, nothing. You just come here when you have a problem and don't bring any value to the forum.

While you may or may not have a valid complaint, as we shall see, the use of a weaponized threat/review to vendors to get your way leaves a off putting taste on many long standing members. We don't know who you are. We do know who Nikz is and the work he has done for the forum.

Moderators and others spend time fixing whatever "problem" you have, and then most newbies like you disappear again until they have another problem. That's not really the point of the forum. We aren't your personal help support desk, especially for members who have barely contributed to the forum.

Furthermore, as members have stated, you need to resolve this first with the vendor/dealer privately, and then using a helpdesk with the moderator, before taking it public. You instead use the review almost as a weaponized threat. I bet you you haven't even exhausted all options with Nikz or the moderators, you decided to go nuclear and post a public review as a threat.

Now you've made it public, what do you want? Members have their own opinions and are entitled to respond to how they feel about this kind of post. If you want privacy, then you should have kept it private.

 

[Cheesegrater]

I won't comment about Nikz, although he is respected, I will wait since there's always two sides of the story to stuff like this.

However, I will comment on this. The reason you are getting hate simply is this.

Members, and long standing members, have seen this time and time again. It's almost comical how many posts we get like this.

You, like many "new" members, have only come to RWI when you have a problem, to complain, or to whine. You have been here since May, so 4 months, but what have you brought to the forum? Less than 5 posts. No contribution, no community participation, no reviews, nothing. You just come here when you have a problem and don't bring any value to the forum.

While you may or may not have a valid complaint, as we shall see, the use of a weaponized threat/review to vendors to get your way leaves a off putting taste on many long standing members. We don't know who you are. We do know who Nikz is and the work he has done for the forum.

Moderators and others spend time fixing whatever "problem" you have, and then most newbies like you disappear again until they have another problem. That's not really the point of the forum. We aren't your personal help support desk, especially for members who have barely contributed to the forum.

Furthermore, as members have stated, you need to resolve this first with the vendor/dealer privately, and then using a helpdesk with the moderator, before taking it public. You instead use the review almost as a weaponized threat. I bet you you haven't even exhausted all options with Nikz or the moderators, you decided to go nuclear and post a public review as a threat.

Now you've made it public, what do you want? Members have their own opinions and are entitled to respond to how they feel about this kind of post. If you want privacy, then you should have kept it private.

Sorry man.... I keep manifesting these people.... so far it's 3 of 3successfully manifested

I've been getting bored lately.

 

[Reaps]

Sorry man.... I keep manifesting these people.... so far it's 3 of 3successfully manifested

I've been getting bored lately.

Let's not make it a 4th time this week, I have a real job to do and this is impacting my KPIs!!!

 

[Cheesegrater]

Let's not make it a 4th time this week, I have a real job to do and this is impacting my KPIs!!!

Pffffttt...... you do realize manifesting something is not like putting lego together right?

The subconscious just makes it happen, I can't do anything about it.

the other day it manifested a banana and I happen to need more potassium .....

 

[MaximillianGT]

I won't comment about Nikz, although he is respected, I will wait since there's always two sides of the story to stuff like this.

However, I will comment on this. The reason you are getting hate simply is this.

Members, and long standing members, have seen this time and time again. It's almost comical how many posts we get like this.

You, like many "new" members, have only come to RWI when you have a problem, to complain, or to whine. You have been here since May, so 4 months, but what have you brought to the forum? Less than 5 posts. No contribution, no community participation, no reviews, nothing. You just come here when you have a problem and don't bring any value to the forum.

While you may or may not have a valid complaint, as we shall see, the use of a weaponized threat/review to vendors to get your way leaves a off putting taste on many long standing members. We don't know who you are. We do know who Nikz is and the work he has done for the forum.

Moderators and others spend time fixing whatever "problem" you have, and then most newbies like you disappear again until they have another problem. That's not really the point of the forum. We aren't your personal help support desk, especially for members who have barely contributed to the forum.

Furthermore, as members have stated, you need to resolve this first with the vendor/dealer privately, and then using a helpdesk with the moderator, before taking it public. You instead use the review almost as a weaponized threat. I bet you you haven't even exhausted all options with Nikz or the moderators, you decided to go nuclear and post a public review as a threat.

Now you've made it public, what do you want? Members have their own opinions and are entitled to respond to how they feel about this kind of post. If you want privacy, then you should have kept it private.

I am not commenting on OP's case but I do believe the truth will come out soon or later. However, I have been working with Nikz on my reps for over a year, and I have over a year of communications records with him. He is always busy, and every August he is taking his summer holiday - imagine the heat in Milan. Tho he is busy, he always manages to reply to my messages no matter on WhatsApp or email within a couple of hours, except very late at night of course. Another thing about Nikz is that he is very allergic to assholic behaviours, he won't react well to those god-like customers. This is the second thing I raise my eyebrow right after reading OP's exceptional tone of manner.

And yes, the difference between 1 and 1000 posts on RWI does change something. A member with 1000+ posts means he has built his reputation here, more trustworthy and less questionable.

 

[Reaps]

I am not commenting on OP's case but I do believe the truth will come out soon or later. However, I have been working with Nikz on my reps for over a year, and I have over a year of communications records with him. He is always busy, and every August he is taking his summer holiday - imagine the heat in Milan. Tho he is busy, he always manages to reply to my messages no matter on WhatsApp or email within a couple of hours, except very late at night of course. Another thing about Nikz is that he is very allergic to assholic behaviours, he won't react well to those god-like customers. This is the second thing I raise my eyebrow right after reading OP's exceptional tone of manner.

And yes, the difference between 1 and 1000 posts on RWI does change something. A member with 1000+ posts means he has built his reputation here, more trustworthy and less questionable.

Yeah, I know, the Italian team I work with is off for holidays most of August and September, seems like it's prime time for the Italian holiday season. Agreed on all posts.

I just think that many people expect too much in the replica game. Gen Rolex service can have 2-3 month turnaround time or even more depending on how much RSC hates you, and people are expecting quicker service and better service for a fake Chinese watch with comparatively shoddy tolerances. My watch maker takes 2-3 weeks and I don't mind, he once told me he spent a few days just reorientating some wheels because they were too loose. Rep tolerances suck for watch makers lol

 

[ImLateAgain]

So go to the Help Desk and reach out to a Moderator.

That's the way to go. I had a situation which was taken quite seriously and handled fairly/firmly by all parties.

When thinking about communication/speed of access/expectations, it might be helpful to think in terms of Pony Express rather than FedEx. Telegraph vs 5G. Barring truly catastrophic happenings, you'll always be pleasantly pleased.

Stick around. There's method to the madness. In terms of the fair treatment of established RWI sellers/modifier's, think of how many potentially reputation damaging posts will NOT be made as a result of this thread! The same guys who seem to be coming at you are the same ones that will get behind you when/if an appropriate situation arises.

Hope you stick around and see it yourself.