Funny.. That happened to me as well but not from Ryan. I guess its a thing to note for new buyers..Now waiting on a replacemt from Ryan. Opened box, delighted with it, unscrewed crown to set time, crown came off in my hand.
Full marks to Ryan at intime, had QC pics of a choice of 4 replacements on the same day, and posted without even question of the defective piece being returned. Have sent it away now, but again, cheers to Ryan.