Title: Shipping a Franken Watch from Xing Patrick to the UK – Customs & Insurance Advice?

[Sshhr]

Hey everyone,



I’m considering ordering a Franken watch from Xing Patrick and having it shipped to the UK. I’m a bit concerned about customs and whether I should get insurance for the shipment.



For those who have shipped a watch from him to the UK:

• Did you run into any issues with customs?

• What was the declared value on the package, and did it affect import fees?

• Any general advice on the safest shipping method?



I’d really appreciate any insights or experiences you can share. Thanks in advance!

 

[Teabox]

All TD know how to ship.. dont overthink it, just order

 

[ihomen]

Well, Patrick failed to ship for me custom watch to EU and doesnt care about solving the issue so I would watch out on his shipping. Now Im having 500$ less in my pocket and no watch.

 

[tripdog]

@xing_david . As a Supporting Vendor you would be expected to be a little more accommodating and cooperative with you customers in the case of Customs seizures.
If you have no intention of working to resolve Customs issues with customers who have ordered parts/watches off you then this should be stated very clearly in your Terms and Conditions of Sale, which you don't appear to have taken the time to explain.

 

[ihomen]

Update to make a clear and transparent view on the situation. Patrick offered to me a 10% refund and mentioned he can refund more since I didn't buy insurance. The bad thing is that he never told me that option exists

 

[tripdog]

Update to make a clear and transparent view on the situation. Patrick offered to me a 10% refund and mentioned he can refund more since I didn't buy insurance. The bad thing is that he never told me that option exists

Insurance against Customs seizures ? LOL.

Yet another reason to actually articulate your T & C's in written form so that the customer can make an informed decision as to whether to deal with you or not.

I often wonder how some of these dealers would survive in the real world with their shitty attitude towards customers.

 

[derjenigewelcher]

Insurance against Customs seizures ? LOL.

Bro, 3 packages from a TD here that got swapped out at customs and I got 100% refund in all 3 times over the last years. maybe luck, I dont know.

Like to quote his website:

Seized. The package has been seized due to brands fakery rules or replica rules in the country.In this case, we will arrange a replacement to send again to your address or refund you as our discussion.

 

[RepPossessed]

Uk customs don’t give a crap about watches

Don’t worry about it

I’ve had literally thousands of watches from china sometimes 15 in a package

The last seizure I had was a few years ago, I’ve had more lost packages or stolen packages or packages that have been opened and watches removed than I have had seizures. But you’re 98% safe imo. Have him ship it as “return from repair”

Besides, you think they’re gonna inspect a watch to see if parts are gen, c’mon..

They are not trained watch experts

Erm.. insurance Yea good luck with that, they will ask for receipts or communication with seller for the item. You could make something up but in my experience they aren’t dumb and know how to get out of paying out.

 

[s10ww]

These kind of sellers are underwriting themselves, if a customer requests it then they will add 5-7% to the cost of the goods in the package to account for 1 in 20 packages resulting in a claim.

 

[xing_david]

@xing_david . As a Supporting Vendor you would be expected to be a little more accommodating and cooperative with you customers in the case of Customs seizures.
If you have no intention of working to resolve Customs issues with customers who have ordered parts/watches off you then this should be stated very clearly in your Terms and Conditions of Sale, which you don't appear to have taken the time to explain.

Hi Tripdog,

I'll speak with Patrick regarding this. I don’t manage franken builds—he oversees all custom builds and sets the rules and expectations for them.

Just to clarify, I handle all Xing and DEEP product sales, as well as all watch service requests within the USA.

I’ll pass this along to Patrick and work on providing clear terms and conditions for our customers moving forward.

Thanks,


David

 

[xingpatrick]

My profit mainly comes from watch installation. I sell 41 dj franken black color for 1000USD, of which the watch and gen parts cost 930too 945USD. I can't give customs insurance at such a low price. ctime also sells the same dj41, but his price is close to 2000USD.

These kind of sellers are underwriting themselves, if a customer requests it then they will add 5-7% to the cost of the goods in the package to account for 1 in 20 packages resulting in a claim.

 

[Teabox]

You can increase price if the quality of service is good, the price should be higher. Thanks Patrick

 

[Tungstencarbide]

My profit mainly comes from watch installation. I sell 41 dj franken black color for 1000USD, of which the watch and gen parts cost 930too 945USD. I can't give customs insurance at such a low price. ctime also sells the same dj41, but his price is close to 2000USD.

the price you recently quoted me was 1050 USD for the above configuration. does this mean it inlcudes "insurance" now? If not at least terms and conditions should be properly disclosed, since in my understanding it seems to be common practice to get compensation in case of customs seizure.

 

[Bearmarketrader]

the price you recently quoted me was 1050 USD for the above configuration. does this mean it inlcudes "insurance" now? If not at least terms and conditions should be properly disclosed, since in my understanding it seems to be common practice to get compensation in case of customs seizure.

Yes, that means insurance isn’t included & an additional fee. How do I know? He’s currently building a watch for me and I asked the same thing. Which is fine IMO—but I do think that should be disclosed upfront, or at the very least, he should ask if you’d like to add insurance when quoting your project. That way, it’s not a surprise if your watch gets snagged by customs, etc.

 

[tripdog]

the price you recently quoted me was 1050 USD for the above configuration. does this mean it inlcudes "insurance" now? If not at least terms and conditions should be properly disclosed, since in my understanding it seems to be common practice to get compensation in case of customs seizure.

Yes, that means insurance isn’t included & an additional fee. How do I know? He’s currently building a watch for me and asked me the same thing. Which is fine IMO—but I do think that should be disclosed upfront, or at the very least, he should ask if you’d like to add insurance when quoting your project. That way, it’s not a surprise if your watch gets snagged by customs, etc.

@xingpatrick, I've already suggested that you update your T&C's in order to explain the shipping insurance, you don't appear to have taken into consideration my advice. I'm now going to insist that you update your T&C's to fully explain to your customers the shipping insurance.
Maybe some people on RWI believe that you are building 'franken' watches with a net profit of less than $50 but I'm not one of them.
Explain to your customers - the ones that you get in large part thanks to RWI - what your policy is vis-a-vis insurance/lost parcels/Customs seizures.
It's not complicated.

 

[xingpatrick]

@xingpatrick, I've already suggested that you update your T&C's in order to explain the shipping insurance, you don't appear to have taken into consideration my advice. I'm now going to insist that you update your T&C's to fully explain to your customers the shipping insurance.
Maybe some people on RWI believe that you are building 'franken' watches with a net profit of less than $50 but I'm not one of them.
Explain to your customers - the ones that you get in large part thanks to RWI - what your policy is vis-a-vis insurance/lost parcels/Customs seizures.
It's not complicated.

I mentioned on my telegram two years ago that the price does not include insurance. I will also post it on rwi later.

 

[xingpatrick]

@xingpatrick, I've already suggested that you update your T&C's in order to explain the shipping insurance, you don't appear to have taken into consideration my advice. I'm now going to insist that you update your T&C's to fully explain to your customers the shipping insurance.
Maybe some people on RWI believe that you are building 'franken' watches with a net profit of less than $50 but I'm not one of them.
Explain to your customers - the ones that you get in large part thanks to RWI - what your policy is vis-a-vis insurance/lost parcels/Customs seizures.
It's not complicated.

I will explain this in the rwi post and price list. And in the future, other product price lists will include the price of customs insurance. Because I have many customers from reddit seeking the lowest price, most of my price lists on telegram do not include customs insurance. For the convenience of rwi members, I will update the price in future posts as soon as possible.