Hi Friend,
Firstly,I didn't ignore this thing,I am still investigation situation of this thing with my post man,
I am waiting him to send me more pics or bills of the package which he can provide,then send to you,
I joined in RWI 12 years already,I can say I never cheated any order from any customer of me so far,
I never say I am the best dealer,but I can always say I am an honest dealer,
this is the first order I send to you,the package was delivered,
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this is the second order I send to you,the package was delivered too,
17TRACK 全球物流查询平台,覆盖世界上大多数国家,提供功能先进的国际快递,邮政包裹查询跟踪服务,包括全球邮政包裹、国际包裹、国际快递、TNT、UPS、DHL、FEDEX、GLS、ARAMEX等。
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the same post man send these 2 packages for me,send via the same shipping methods,I paid the same shipping cost to him also,
from the tracking information,I didn't see this package was send to another address,
I gave the correct address to my post man too,we have shipping waybill to prove it,
as for the delivery company how to deliver in UK,I don't know,I can only see whether it was delivered from the tracking information,
I am trying to let my post man find the final waybill,and find the delivered pic for me now,
something can prove the weight of the package,the shape of the package,etc,
from I joined in RWI,I already have many customers are from UK in the first year,I always feel send pacakges to UK is super safe,
because in the last 12 years,I never have any one package to UK was seized or lost,
this is the second time I met customer told me the package was stolen,I feel strange also,
the first time is 10 years ago,a customer told me he got the package,but it's the empty box,
I provided the waybill proved the weight of the package,it's a 45 mm SS bracelet Omega,
so the weight won't be the same with an empty box for sure,so we proved that package was stolen by someone,
now,this time,you already mentioned when you got the package,"the bag was a little bit damaged,there was like a tear",these all your words in whatsapp,so why you will feel "She either didn't send my watches or her postman stole them"?
yes,the first order you got from me is a paper box,in the last 12 years,for each package I send out,I all put the watches in that kind of paper box,
because all of them packaged by myself,so if you didn't see that paper box,and the bag was damaged,was teared,it must be stolen by someone else,
when you told me this thing,the first reaction of me is trust you and try to find a way to help you,
ask my post man to provide something to let you can claim from the shipping company,
I think the foundation of problem solving is mutual trust,just like I never asked you to prove that you really only received three hats,
I never doubted you for a second,it's because I can feel you are a good customer from our first order,
I have posted in RWi many times already,if the package was seized by the customs or lost in the shipping way(didn't delivered),
I will resend another new package to my customer,but if the second package was seized or lost again,I won't refund and won't resend the third one out,
but it's not include the package was stolen,because the package was seized by the customs,or was lost on the shipping way,
my post man can track it and confirm it,or we can see the document from the customs directly,
but if all customers got the package,tracking information all showed the packages delivered,they still told me the package was stolen,
whether I should trust every one and refund/resend new packages to them?
the package was stolen is not my responsibility too,
last years,I have 12 watches were seized by the customs,some packages,they are two Clean's Daytona in one package,$1600 in one package,
I resend all new watches to my customers already,I posted this situation in RWI also,I said I will undertake it,then I will do like that,
so I will urge my post man again tomorrow,to let him provide me more information of the package,then send to you,
you can claim with the shipping company,I asked him again just now,he told me you contact the local shipping company will faster than he contact them from China,
this post man worked for many big dealers in the market more than 10 years already also,
he won't and no need to steal one of my package,if so,if I know it,many dealers won't work with him any more,
so it's not worth to him,I have many packages which is about $1500~$2000 were send out by him,never have one package was stolen,so I trust him too,
after I get more news from him,I will tell you at once.
Regards
Lucy