Hi bro, i used Casetrust as just an example, of course if a vendor (5starstours) is out to hide the bad things from the public, no matter how accredited the vendor could be in the past, this will eventually be exposed. Pappy is another can of worms and well lets just leave politics out of this community, you can to TR:E to bitch about it there.
Just to add to all other local bros here as well, please buy your reps from trusted sources as the dealers have their personal details left with the mods, so if in the event any issues arises, there still a framework for accountability. if you get from other non-trusted sources, buy at your own risk.
Cheers
Ash