Sharing my first purchase experience.(come in and read more)

[miccau]

I got my DSN fiddy last week, yet very disappointed.
After reading a lot about the Ultimate ‘Fiddy’, I have decided to get one from DSN, although its more pricey compare with others, but I have seen from respective member’s here had show me its defiantly worth the price.

Turns out my excitement had replaced by disappointment. After I unpack ‘fiddy’, I discover the side of it is scratched vary deeply.

That’s not good, I am not sure if it’s the factory’s problem, or maybe they didn’t take a look at it before sending. No QC at all i will say. Moreover when I look closer I discover a even more funny problem. The “L SWISS MADE L†that’s suppose to be there was “L SWISS MADL L†instead.

One more thing forget to add-in, the side Crown pin is sort of smash-in as picture shows

I am not too sure if its with great lume, but that's not the problem.

So i contact him, and he promise to send me a replacement on the week just passed, nothing happen, and when i send him an email wondering when i will get my replacement he then said "will ship on Monday", in which i still heard nothing from him after sending him an email until now.

I really hope this could be sorted out professionally meanwhile, please be advice to check your watches before wearing it. Thank you for watching.

Adding in: Finally got his email and the replacement is on its way, hopefully without any further problems.

Update: I just receive my package for the watch replacement, its all good as follows...

Finely package

Inside the plastic bag.

Quickly and carefully unpack and checking

Ok, the side is fine this time, love it.

The crown pin looks fine too

The back of it, i am not sure what movement is it, could anyone be kind enough to tell me about this?

David send me an extra strap (the one in the middle) for the extra postage i had to pay and the issue happened above, but to be honest, the strap material is very hard and uncomfortable, yet it looks nice.

Ok, wrapping it up with my skinny hand and the nice looking Fiddy

To conclude with, first of all, thank you for everyone who reads this, in particular a big thanks to Drulee who was being supportive. Thanks mate.

Although it starts up on the wrong side, but David finally had got it all sorted out regardless he delayed to post out the replacement within the time that he promised. I am willing to buy from him again, and i really hope he could really check it before sending it next time no matter its me or other members here. Bottom line is who would love to pay extra and spending time waiting if the dealer can avoid it happened in the first place? Thank you all for your time.

 

[guru]

Re: My first time purchase with DSN, rather disappointed.

good luck

 

[benshermin]

Re: My first time purchase with DSN, rather disappointed.

Hope it works out for you

 

[DonBrizzel]

Re: My first time purchase with DSN, rather disappointed.

Keep us updated please. I have an order in with him right now and would like to know how well he solves this issue.

 

[miccau]

Re: My first time purchase with DSN, rather disappointed.

Thanks for your reply guys, i will keep you updated when i get the watch probably arrive tomorrow afternoon, hopefully everything goes right this time.

 

[fakemaster]

Re: My first time purchase with DSN, rather disappointed.

If I understand correctly he sent a replacement and you kept the first one too. So why post a compaint?

 

[miccau]

Re: My first time purchase with DSN, rather disappointed.

Sorry Faskemater, i think you miss understood me, i send him back the "scratched" one right away, so he got both my money and the "scratched" Fiddy, i did not kept it, only the strap and that was it, i file a complain because i think its unreasonable for a dealer to promise something yet break it and to let others members to be aware of really check it first.
Please correct me if i am being an ass through the case. Please also read what i wrote in details as well thank you.

 

[Exploder]

Re: My first time purchase with DSN, rather disappointed.

i file a complain because i think its unreasonable for a dealer to promise something yet break it and to let others members to be aware of really check it first.
Please correct me if i am being an ass through the case. Please also read what i wrote in details as well thank you.

I for one appreciate these reports, as well as reviews of successful buys. Keep us posted!

Xplodr

 

[giezzo]

Re: My first time purchase with DSN, rather disappointed.

Talking about legendary DSN quality...

Question is why is it so hard for these praised dealers to do any sorts of quality control and inspection before sending the watch to the customer?

 

[miccau]

Re: My first time purchase with DSN, rather disappointed.

I for one appreciate these reports, as well as reviews of successful buys. Keep us posted!

Xplodr

Thanks for your support Xplodr, i will keep you updated

giezzo : Question is why is it so hard for these praised dealers to do any sorts of quality control and inspection before sending the watch to the customer?

I can living with it if its just the "L SWISS MADF L" issue, but the case is starched, and it really tells me he didn't check before sending it out, well, hope there won't be any more dramas.

 

[hooligan]

Re: My first time purchase with DSN, rather disappointed.

Every once in a while, a lemon gets through - even on gen watches costing thousands of dollars. To expect our dealers to catch any flaws 100% of the time is simply not realistic.

It's the support after the flaw is identified that counts, IMO.

miccau, if you're not satisfied with DSN's lume, than you'll be VERY disappointed with "normal" rep lume, FYI.

Good luck.

 

[fakemaster]

Re: My first time purchase with DSN, rather disappointed.

If he had let you keep the other one that would have been extraordinary. In any case he did take care of it which is what is important as Hooli said.

 

[miccau]

Re: My first time purchase with DSN, rather disappointed.

Every once in a while, a lemon gets through - even on gen watches ....

Good luck.

Thanks for the information, hooligan, just wasn't sure about the lume but now i know, its just the rest of the issue, but i hope its all good when i get the replacement tomorrow. Thanks again~

If he had let you keep the other one that would have been extraordinary. In any case he did take care of it which is what is important as Hooli said.

Thank you for your reply, fakemaster, i too wanted it to be sort out smoothly as well.

 

[soren]

Re: My first time purchase with DSN, rather disappointed.

its only fair that we also have "critic" eyes on the dealers here, no one - not even fakemaster complain over good buyer reviews here.

if the dealers dont like it - so what, they can stop selling if they dont like it. With that said I also think we should be fair to the dealers here, but i really feel that the issue here was treated with respect.

I think that members here also should be treated with the same respect as the dealers.

 

[Drulee]

Re: My first time purchase with DSN, rather disappointed.

If he had let you keep the other one that would have been extraordinary. In any case he did take care of it which is what is important as Hooli said.

To be fair, I think miccau was more disappointed with the fact that DSN had told him he would send out the replacement at the same time miccau posted the defective watch back. While in fact it took him more than a week to do so, even though miccau had sent back the defective one immediately. For someone not used to dealing with the rep dealers, this comes across as very bad business etiquette. However, for those of us who are now quite familiar with the way our rep dealers conduct business, we would have not been surprised a bit by this

What I have learnt from my orders (about 15 reps in the past couple of months - I'm sure others have ordered many more, though), is that you should not rely on a dealer doing quality control, even if he states that he does. You should always take into account that you may have to send your watch back, at your expense, to get replaced for a working one. You should never be surprised if the watch you receive is different in someway than the pictures posted by the dealer (in DSN's case this can be a good thing ). The trusted dealers will almost always tell you to send the watch back if there is a problem, and will usually not agree to sending out a replacement part(s), as it is much more cost effective and easier for them just to return it to the factory and get a replacement. Rep dealers have a different view of customer service than most of us do , and will often appear abrupt and/or rude when pelted with email by member (I'm not saying this is not justified in many cases ). Most dealers hand large volumes of orders every day and simply do not have the time to reply to, or even read, every email that is sent to them. Etc, etc...

I for one appreciate these reports, as well as reviews of successful buys. Keep us posted!

Xplodr

I agree completely. However, I would suggest that you wait at least a week or two, and until you have had some exchange of communication with the dealer before posting a complaint. This will also go along way in showing that you have been reasonable in your efforts to make things right, and would leave little sympathy for a dealer who has not attempted to make things right after this amount of time has passed. But if the watch you received is varies drastically from what the dealer has pictured on his site, by all means post pictures and describe what is wrong, in order to warn other member who may be thinking about ordering the same piece. I mean, who want to end up with a "shiny purple" dialed watch, when they fully expected to receive a nice blue dialed one

by hooligan on Mon Aug 24, 2009 2:06 pm

Every once in a while, a lemon gets through - even on gen watches costing thousands of dollars. To expect our dealers to catch any flaws 100% of the time is simply not realistic.

It's the support after the flaw is identified that counts, IMO.

miccau, if you're not satisfied with DSN's lume, than you'll be VERY disappointed with "normal" rep lume, FYI.

Good luck.

First off, regarding the lume, I agree completely. Compared to standard rep lume, and lume that some dealers claim to be much better than standard rep, DSN's is outstanding. In fact to get anything better than his, you would have to spend an extra $120 or more and send your watch out to one the forums "Super Lumers" :mrgreen:

As far as expecting dealers to catch any flaws, it is becoming more apparent that with DSN, and other dealers who claim they do QC themselves, that for certain watches (perhaps those in great demand) very little if any quality control is performed. As their sales volume has increased, it seems they are relying more on the factories' quality control and simply offer a replacement watch if there is a problem, as this is more cost effective for them. This is especially disappointing with DSN, as he used to be well know for his QC, but lately for every "My Davidsen (David San) watch arrived in perfect condition, and I love it" post or comment you will have two remarking on the lack of quality control. This is even more apparent for those who actually inspect the watch they've received in great detail. By this I mean those who know what to look for and who open up the watch. Gaskets that have not been greased or just not included at all, debris inside cases, poor luming application (application not the lume quality itself), stems not being cut short enough or being cut too short, crown guards and/or CG levers being sanded down too much or too little, screws being stripped, etc etc..

But what it all comes down to is what you are willing to accept as part of doing business with a rep dealer. If you find these "hiccups" unacceptable when doing business, then I suggest you stick to buying genuine watches, where as a customer you should fully expect to be able to go to the point of purchase and demand an immediate refund or exchange if you find that the watch you just received has something wrong with it. Note however, that even if you have bought a gen, and purchased it over the internet you will still have to deal with longer exchange and repair times and more "inconveniences", especially if you are dealing with a "grey market" dealer - so, as you see, even when dealing with gens you have to adjust your expectations depending on the type of transaction.

Just my three cents worth...

(Yup that's right, three cents, because I'm special :mrgreen: )

 

[phillycheez]

Re: My first time purchase with DSN, rather disappointed.

I agree completely. However, I would suggest that you wait at least a week or two, and until you have had some exchange of communication with the dealer before posting a complaint. This will also go along way in showing that you have been reasonable in your efforts to make things right, and would leave little sympathy for a dealer who has not attempted to make things right after this amount of time has passed. But if the watch you received is varies drastically from what the dealer has pictured on his site, by all means post pictures and describe what is wrong, in order to warn other member who may be thinking about ordering the same piece. I mean, who want to end up with a "shiny purple" dialed watch, when they fully expected to receive a nice blue dialed one

please.... read and understand that giant bold sentence there.

EDIT: sorry i am not talking to the OP but everybody here!!! you get a lot more support from the mods and admin here if you show you at least tried.

 

[miccau]

Re: My first time purchase with DSN, rather disappointed.

Drulee, thanks for your comment, lesson learn. Complaint post this may seem, but then instead of keeping it to myself, i am just sharing to others what need to be aware when they receive their possible first buy on this. I am not seeking for help, generally i was just simply trying to share. If i do really want to complain about it, i would also be putting a post in some "buyer's review" section instead of this. And some repective member's mentioning about giving him enough time to respond, its simple as this if he did not promise me he will send me the replacement last week and i got no email and nothing from him i would be that disappointed. Since for him to post me the replacement will only take one business day in max since we are at the same place, so there are nothing regrading the delivery deny etc etc...
Maybe i expect too much, but if you are a first time buy and this happened to you, then i don't think "disappointment" is a over reaction. At the end i hope i won't be lucky as this for my next purchase.

Thank you for reading this. Will keep you updated.

 

[fakemaster]

Re: My first time purchase with DSN, rather disappointed.

Everyone gets so spooled up. It's still another 12 hours to the next postal delivery. 8)

 

[horologie_unitas]

Re: My first time purchase with DSN, rather disappointed.

ok, you got a faulty watch. shit happens.

give Dvsn a chance to make it good. his response time is usually VERY QUICK.

i have bought from him many times, and DVSN ALWAYS made things right. never left me hanging.

furthermore.....you unpack your watch......end expect the lume to shine like a torch....like you saw it in the pictures....

- did you charge it up for 15 seconds and take a long exposure shot ? you would be amazed how it would look then....

anyways......i have seen many DVSN watches, and know many who bought them personally....

they are very well made reps fully modded out of the package for the money.

i had several 127's from him.....happy......and i am sure so will you be.

keep us posted

 

[Drulee]

Re: My first time purchase with DSN, rather disappointed.

Drulee, thanks for your comment, lesson learn. Complaint post this may seem, but then instead of keeping it to myself, i am just sharing to others what need to be aware when they receive their possible first buy on this. I am not seeking for help, generally i was just simply trying to share. If i do really want to complain about it, i would also be putting a post in some "buyer's review" section instead of this. And some repective member's mentioning about giving him enough time to respond, its simple as this if he did not promise me he will send me the replacement last week and i got no email and nothing from him i would be that disappointed. Since for him to post me the replacement will only take one business day in max since we are at the same place, so there are nothing regrading the delivery deny etc etc...
Maybe i expect too much, but if you are a first time buy and this happened to you, then i don't think "disappointment" is a over reaction. At the end i hope i won't be lucky as this for my next purchase..

Miccau, I think you overlooked part of what I had posted above, here it is again:

To be fair, I think miccau was more disappointed with the fact that DSN had told him he would send out the replacement at the same time miccau posted the defective watch back. While in fact it took him more than a week to do so, even though miccau had sent back the defective one immediately. For someone not used to dealing with the rep dealers, this comes across as very bad business etiquette.

As you can see, I was "backing up" what you where saying. I agree that these types of posts should, and hopefully will, be made. The rest of my comments where just general suggestions for members, who in the future aren't satisfied with a transaction and get the impulse to immediately post about - not what you did