I agree fully with
@Feefo on this
OP basically said:
-I had an experience not matching my expectations
-TD declined to pursue the sale
-I got a refund
-Hont did not communicate frequently during the process
His review was mostly factual (except for one point, see below) and did not go too much into the usual TD bashing
That said,
@shadows
We are similarly entitled to challenge you on your expectations vs the QC as you are implying that Hont was trying to shove you with a sub-par watch.
The guy has a decades long reputation and hundreds of happy repeat customers, whereas you are an newly arrived unknown quantity