It appears to me you have some crusty egotistical Italian taking it out on a customer. No more and no less. And by the way Richemont will fire his ass in 20 seconds if Panerai sales fall. You ever see Vacheron or Patek restricting sales? Maybe on a one-off item but in truth there are a finite number of folks who can afford the real fabulous complications. It is easier to act like a jerk when you sell very few pieces and they are low cost enough that virtually anyone with a good job can afford them. Wait until Panerai has to reach the sales quotas that Rolex does.
On the ridiculous repair bill it is truly insulting given that the watch has $300 worth of parts max. But all AD repair services are outrageously priced. Service and polishing gold Breguet - $1,300. Repair of a crystal which blew out due to heat at the beach - $1200. Each took 2-3 months to get them back. Now I always buy second-hand from reputable folks and utilize skilled watchsmith for all work. By the way your watchsmith will actually give a hoot. You are his customer. AD repair has no customers and are responsible to no one.
On the ridiculous repair bill it is truly insulting given that the watch has $300 worth of parts max. But all AD repair services are outrageously priced. Service and polishing gold Breguet - $1,300. Repair of a crystal which blew out due to heat at the beach - $1200. Each took 2-3 months to get them back. Now I always buy second-hand from reputable folks and utilize skilled watchsmith for all work. By the way your watchsmith will actually give a hoot. You are his customer. AD repair has no customers and are responsible to no one.