Not Satisfied with QC

[SantiagoEskutari]

Hello community,
First of all, I'd like to thank you all for this amazing place you've built. I'm amazed by the culture that has been built here.
I have recently purchased a watch. However, I'm not satisfied with the QC because the watch looks different to what is displayed on the website. The colours don't match. How likely is that I can get my money back? This is from one of the sellers you consider reputable. He's been helpful but not very responsive. I asked to check with the factory, but I'm not sure if that will work.

All the best,

Santi

 

[domiffm]

Pics? What watch? Provide more substance

 

[eBoy]

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[eBoy]

Hello community,
First of all, I'd like to thank you all for this amazing place you've built. I'm amazed by the culture that has been built here.
I have recently purchased a watch. However, I'm not satisfied with the QC because the watch looks different to what is displayed on the website. The colours don't match. How likely is that I can get my money back? This is from one of the sellers you consider reputable. He's been helpful but not very responsive. I asked to check with the factory, but I'm not sure if that will work.

All the best,

Santi

Unless you are viewing unaltered photos in both instances (marketing images AND QC images) on a calibrated device, taken with a camera that captures colors 1:1, I got news for you: Your dealer will be unable to provide you matching photos.

Try this: look up 5 images of a Submariner Hulk from 5 different web sites. Download them. Now view them on the screen side by side? Notice something? Yes, the Green bezel look slightly different on every photo, doesn't it? Sometimes, it's a subtle difference, sometimes rather obvious.

That's because there are so many factors contributing to the differences that I don't even know where to start. And that isn't even taking into consideration that real life colors on a genuine Rolex may actually be different, because watches notoriously have different colors from different production batches, despite being the same model and even reference.

I think you need to adjust your expectations to reality. Your dealer will appreciate it.