I ordered a DateJust with an AsiaClone 3235 automatic movement from ChazingTime for around 450 USD. Everything went well and as expected, so I skimmed the ordering process up to delivery, and that's when my problems started. I ordered and paid for the watch at the end of June, and about 2 weeks later I received the QC pictures. Shipping via CZ to GER was problem-free and the watch arrived in mid-September. And that's where the problems started. The watch wasn't working, so I contacted CT. They wrote back really quickly, but unfortunately I couldn't get the movement to work even with their help videos. CT assumed that there was damage in transit and I was then offered the opportunity to send the watch to China for repairs. I was wearing the watch and was told to pay the risk of it being confiscated by customs or if it was lost, and I was advised to send it via the national postal service, as DHL, UPS, FedEx, etc. were very unreliable when it came to confiscations. I then went to the post office and was informed that shipments to China are only sent via DHL. The shipping costs would be just under 50 USD. I then contacted CT again to find another solution without expensive and unsafe shipping to China. Unfortunately, CT completely rejected this. I then decided to go to a German watchmaker. He opened the movement and found that it had been assembled incorrectly during production and that a foreign metal part had become wedged in the movement, meaning that the watch could never run. Even with this finding, CT was not very accommodating. I was only informed that the watch had been checked before shipping and that this could also be seen in the QC pictures. However, upon closer inspection of the QC pictures, I saw that the second hand is in the same position in every picture - so it is highly unlikely that CT checked it. My conclusion is that I really won't buy anything from them again. A discount of 75 USD - my cost for the watchmaker - would have been absolutely sufficient for me. But obviously CT does not value customer loyalty and quality.
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Negative experience with ChazingTime - falsified timegrapher pics, non-running watch shipped.
- Thread starter JohnyM
- Start date
I'm sorry this happened to you, but you've gotta do better for a first post surely? Paragraphs help the reader understand what's going on
Curious how the QC pictures with a non moving second hand can look OK on the time grapher. Any photos?
Cheesegrater
I'm Pretty Popular
I didn't bother reading what looks like a C++ mixed in with java and other gibberish coding language all cramped up together in one screen....
Sorry it was done by Google translate - actually not very good.
And i don‘t find a way to edit my post..
And i don‘t find a way to edit my post..
That looks strange indeed. Even in the timegrapher pic, the seconds hand is in the same position. And the timegrapher doesn't show it's recording anything.
That's why I recommend TOW for newbies. They make videos of the watch running and also of the timegrapher.
Unfortunately you joined RWI after ordering, so you can't open a helpdesk ticket.
That's why I recommend TOW for newbies. They make videos of the watch running and also of the timegrapher.
Unfortunately you joined RWI after ordering, so you can't open a helpdesk ticket.
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Thanks for your reply so i don‘t have to think that i‘m totally wrong..
i think i joinen RWI couple of days before my order, but i don‘t need a helpdesk ticket. I just want to warn others not to have the same bad experiences like i had..
Well, you wrote you ordered End of June and you joined 20th of July.
Nevertheless, this is not an acceptable behavior of a TD. The pictures clearly show that the watch wasn't running during QC.
Nevertheless, this is not an acceptable behavior of a TD. The pictures clearly show that the watch wasn't running during QC.
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Open a helpdesk ticket. The mods should have a look.
AT LEAST IT'S NOT ALL IN CAPS!!!
So you were a member at the time of order. As said, open a help desk ticket. I am sorry you have had a negative first experience. This is definitely not the norm.
Order was on 20th july, shipped on 26th of August, received watch on 19th of September - which was ok for me.
Irrespective of whether OP joined before or after he bought the watch, this must be investigated IMO. It would be unacceptable and unbecoming of a TD to send fake timegraph readings to any prospective buyer (RWI member or not). That is a dishonest and downright scamy thing to do.
Truth be told my TD of choice is @CTime and I always receive videos of timegraph checks. And I can attest that the readings shown on QC are always consistent with those I get on my TG when I receive the watch.
Truth be told my TD of choice is @CTime and I always receive videos of timegraph checks. And I can attest that the readings shown on QC are always consistent with those I get on my TG when I receive the watch.
Update: ChazingTime sent me the repaircosts for the watch just a couple of seconds ago. Maybe everything was an a combination of unfortunate circumstances. So i‘m fine with them!
I would still like to hear CTs explanation of the timegrapher picture.