Empty Box Arrived No Watch

[Plaasbaas]

This seems to have happened more than once in a short period of time. You are neither the first nor the only one. Sorry this happened to you.

Again a shipment to Germany. Don't know if all of the incidents can be linked to UK triangle shipment, but that route really makes no sense at all after Brexit imho.

I'll cross-reference a similar thread in which I have already cross-referenced another similar thread:

First order - watch has been taken out of the package on the way...

I've placed my first order with Jtime on February 2nd for a GMT Master II 126713 SS Clean 1:1 Best Edition Black Dial on YG/SS Jubilee Bracelet DD3285. Everything went great, communication, payment, QC. Today my packaged arrived (in Germany) and it was completely empty. It seems to have been...

forum.replica-watch.info

 

[Karbon74]

It's not the first time this has happened with this dealer, and until he changes the way he packs and ships then it won't be the last . Courier employees know what is in these parcels that all look the same - same size, same packaging, same labels, same weight etc.

this is valuable knowledge. thank you.

@crowny13
sorry for the lukewarm welcome but there are often random accounts coming in to bash
In your case, you are bringing substantiated documentation of the problem you face, and you are being very objective in presenting the evidence.
I hope that you will have some degree of compensation somehow for your loss

 

[Mkempes]

The issue is the last mile and it can happen with all types of postal companies.

I had several packages from Steve also using the same intermediate and all arrived without any problems.

 

[Kerbus]

I haven't had one from Steve yet but my last package didn't even look like it came from China

 

[Chrizor]

The issue is the last mile and it can happen with all types of postal companies.

I had several packages from Steve also using the same intermediate and all arrived without any problems.

But how do they know that there is a fake watch inside and even then what the fuck are they doing with it. I doubt they know how to sell it properly.

 

[Mkempes]

I don't think they're looking for reps. Rather for mobiles or other valuable and easy to sell items.

 

[Fiddo]

The blame does not lie with the OP. Not his fault he got and empty box. He now knows to be more thorough in his inspection/receipt process for future orders. Yeah, if you ship stuff and the packaging is always the same....the shipping companies figure out what's inside and the less scrupulous folks help themselves.

@crowny13 not a good experience for you. Hopefully, future stuff goes better.

 

[Bilko]

i’ve had a similar incident a while back except instead of an empty box was a really cheap rep, the box looks like it had been opened and my watch exchanged for a POS, only reason i can think of was to put the blame on the supplier which 100% wasn’t

 

[tripdog]

It's the same person opening the boxes - look at the links that were posted above. The box is cut open with a box-cutter, then sealed up with tape, all the pics posted show the same method.
All the watches are being shipped in the same size and shape boxes probably coming from the same distribution center with the same courier service .
All boxes are going through Germany by the look of it, and this dealer has had more than his fair share of boxes opened/watches stolen.

 

[steve_theonewatches]

Hi everyone, I'm new here, and the only reason I made an account is to leave this review; maybe it will help others in the future save some money.
Back in February I bought a watch from TheOneWatches.io and sent the payment through PayPal. (I was told that I can only do the Friends and Family PayPal payment).
I also paid for the most expensive shipping option which was $60.
About 3 weeks after the payment was made and the order was placed I got an email with a tracking number and a picture of the watch and shipping label.
Another 3 weeks after that (today) the box showed up with DHL. It was pretty obvious that the box was empty when the DHL guy delivered it...and I did take a couple of pictures before opening it.
I contacted the website and supposedly it is my fault because I didn't open the package when dhl delivered it to check the contents. Regardless, I paid for the watch and didn't get anything. So this is a warning for anyone that considers buying something from this website

Friend, I am sorry this happened to you, but no matter, according to the normal process, we have fed back to the logistics company to investigate, we are fully responsible for the customs parcel, will re-arrange for you a new QC, or you do not want to wait for a refund is also an option.

 

[rolexianer]

Friend, I am sorry this happened to you, but no matter, according to the normal process, we have fed back to the logistics company to investigate, we are fully responsible for the customs parcel, will re-arrange for you a new QC, or you do not want to wait for a refund is also an option.

Now thats what I call an answer!

 

[rolexianer]

If you receive the box and see its opened and sealed… what is the right procedure?

Tell the DHL guy you not take it? Open in front of him? Take it and film a video and make an online claim afterwards?

 

[tripdog]

You should have either opened the parcel in front of the driver or refused delivery. If can see (as in your pics) that the parcel has been tampered with do not accept it.

^^

If you receive the box and see its opened and sealed… what is the right procedure?

Tell the DHL guy you not take it? Open in front of him? Take it and film a video and make an online claim afterwards?

 

[kidcreole]

You'd expect DHL to validate weight upon drop off and as it leaves each delivery centre. It should be easy for them to identify weight fluctuations in order to pinpoint these issues. I guess at times it might not be in their best interests to do so...

 

[Reaps]

You'd expect DHL to validate weight upon drop off and as it leaves each delivery centre. It should be easy for them to identify weight fluctuations in order to pinpoint these issues. I guess at times it might not be in their best interests to do so...

DHL and Fedex don't care at all. They shrug their hands and say "oopsie sorry".

If a package is lost, then they have responsibility and insurance claim so they can claim lost packages and get it back.

"Stolen" is harder to prove, they don't care about "stolen" packages that are not worth anything.

Unironically USPS takes theft much more seriously and the United States Postal Inspection Service are SCARY and can fuck up your day.

 

[Rx4Time]

You'd expect DHL to validate weight upon drop off and as it leaves each delivery centre. It should be easy for them to identify weight fluctuations in order to pinpoint these issues. I guess at times it might not be in their best interests to do so...

You do realize all of the unnecessary man hours that would be used up for an issue that only occurs with a fraction of their packages. Unfortunately this case seems to be an issue not with any of the carriers but with the trans shipment Warehouse. It looks as though the dealer is going to take care of the problem. It's still an unfortunate incident.

 

[millklones]

sorry for your loss. i think this is made by the sub-companies, who work for dhl. they have these yellow cars, they are alone in these cars(Driver is the delivery guy) and they might know, how a parcel looks from TD with watches init. its a easy steal.

 

[kidcreole]

You do realize all of the unnecessary man hours that would be used up for an issue that only occurs with a fraction of their packages. Unfortunately this case seems to be an issue not with any of the carriers but with the trans shipment Warehouse. It looks as though the dealer is going to take care of the problem. It's still an unfortunate incident.

You do realise they have the telemetry and orchestration to automate all of this along the chain and do so in many geographies to disuade these activities. This is premium shipping. It's not rocket science and not always unfortunate. At times it's theft and should be incumbent on the shipping company to identify where the breakdown was. Do you think it is sustainable for the dealer to replace everytime someone claims empty box?

 

[Series3]

This is a helpful post for new folks. If you're accustomed to getting Amazon packages in the US, multiple times a day.....it would probably never cross your mind to validate the package contents are actually in the box.

 

[Rx4Time]

You do realise they have the telemetry and orchestration to automate all of this along the chain and do so in many geographies to disuade these activities. This is premium shipping. It's not rocket science and not always unfortunate. At times it's theft and should be incumbent on the shipping company to identify where the breakdown was. Do you think it is sustainable for the dealer to replace everytime someone claims empty box?

If you would have read what tripdog said, yours is not the only package that has had this exact same issue. All of the packages that are having this issue are going through the same transshipment warehouse. It's nothing to do with FedEx, so having them weigh the package before they hand it to you wouldn't have done anything because the loss occurred before it was in their possession, so it would have weighed the same as when they first received it. I agree it's not sustainable for them to replace multiple losses. That being said this is the transhipment center that they are using even though there's apparently a ongoing trend of issues.