I think you meant old gamblers rule. The business school I went to had nothing of the sort. I understand this "game" but it's a minimal expectation that you buy something and it works.
If I buy a T.V. at Costco and it doesn't work I return it. OK I know your response is these are reps etc etc etc but what are people supposed to do if they can't fix it themselves
If I buy a T.V. at Costco and it doesn't work I return it. OK I know your response is these are reps etc etc etc but what are people supposed to do if they can't fix it themselves