Disappointed with Puretime.

[TESLA760]

I have been thinking and I think I can say that the rep world is one of the only areas that when the product doesn't work as intended some people are just happy to suck it up and send it off to someone else to be fixed at their own expense. In every other niche the product would be sent back to the merchant for a working replacement.

And this of course is setting a dangerous president because if the retailer knows that people are likely to do this they are less likely to check that the item works exactly as it should do.

I think that the old Canal Street mentality "ah it's only a fake if it works then great if it doesn't then no big deal" applies, but we are not talking Canal Street prices, we are talking upwards of $300 here.

The Dealers have never said that they won't fix your watch. It's a decision WE make individually to address it ourselves. If my car has a problem and it's under warranty, I make one phone call and someone is picking it up that day. I do not have to ship it away in a container and wait 3 months to get it back.

Many times, the issues with these watches is a simple fix. I personally would rather spend $20-60 and get fixed quickly, than wait for months. That's MY decision. If you feel that you need to hold a dealer accountable for a screw falling out of your movement, they are more than happy to have you ship it back to them. You can sit there and wait the time it takes to get your watch back. Either way, it's a matter of choice.

You've been here since 2009, and your comprehension of the rep world is that of someone who joined 3 weeks ago. It's very puzzling.

 

[KBH]

Also, why should I not expect the rep to work like a gen? The very name implies that it should replicate the gen. I am not talking about it being 100% like the gen, but I at least expect it to be working properly. So if it has a GMT function then the GMT function should work properly.

At that price, I assume it was a 2836-2 with Chinese GMT module added. If you've been around since 2009 you certainly should be aware of the risks involved with that movement. Next to the Daytona seconds at 6 it's got to be the most troublesome movement they sell.

From my perspective it's not Puretime's fault. It's yours for buying a known problematic watch and expecting perfection. I'm sure he'll have it repaired and probably 6 months from now it'll not be working properly again. You obviously didn't do your homework on this purchase.

And, also I'm sure it's frustrating to send him messages and not get immediate answers but the truth is, he or his staff, probably don't have an answer to your question. So you send another message. I'm sure he'll get back to you in time when he has something to tell you.

 

[P4GTR]

Not too keen on the one who said why not send it to a local watchsmith, I'm not keen on doing that. The reason we pay good money is for a quality rep is because we at least expect it to be working properly, why pay even more money to get it rectified when it is not?? That's why I have sent it back.

With all due respect..

Then stop complaining. You made the decision to send the watch back instead of saving yourself a lot of aggravation by having it repaired locally.

Does it suck? Absolutely. I feel bad for you, this could be my watch just as easy. I would be pissed, but I would take the opportunity to either have it serviced, or ask my dealer to sell me another movement. I choose to resolve what I can in the easiest most efficient manor for myself, regardless of what is "fair" or what we "expect". I'd rather throw a little more money at the problem to save myself a lot of aggravation and time.

An age old statement around here is, this ain't Amazon. Do your due diligence or suffer the process of dealing with back and forth repairs at the hands of the TD's. None of them excel in the art of after sales coms or repair.

 

[wobbler]

At that price, I assume it was a 2836-2 with Chinese GMT module added. If you've been around since 2009 you certainly should be aware of the risks involved with that movement. Next to the Daytona seconds at 6 it's got to be the most troublesome movement they sell.

From my perspective it's not Puretime's fault. It's yours for buying a known problematic watch and expecting perfection. I'm sure he'll have it repaired and probably 6 months from now it'll not be working properly again. You obviously didn't do your homework on this purchase.

And, also I'm sure it's frustrating to send him messages and not get immediate answers but the truth is, he or his staff, probably don't have an answer to your question. So you send another message. I'm sure he'll get back to you in time when he has something to tell you.

The time I have been "around" is not relevant here yet people keep on bringing it up. As if being a member here makes me some kind of a pro that should know better.

And as said before I don't expect 100% perfection but I at least expect it to work though.

And as for the reply delay which is my main gripe, I still think that taking over a week to answer someones email is too long, and that doesn't just apply to the rep game it applies everywhere. If you can't reply to an email for over a week get extra people in so that you can.

 

[sharrkey]

Quickest way to get a hold of Angus is over @ Repgeek, shoot him a pm there, waiting a week to get a response from a email is poor IMHO.
Reps / gens, mechanical/ battery they can all break down, unfortunilty for you the watch you bought was from a dealer in China so it's always gonna take a while to get a resolve to the issue.

Good luck in getting sorted

 

[Q5?]

I can't believe that I'm going to take the time to type this.

If a rep breaks, you have two choices:

1) send back to dealer and prepare to wait for a long while. Also prepare for a nail biter regarding the tracking back to the dealer. Prepare for delays in comms.

2) get it fixed locally. You will be in complete control of the situation. You should also possibly receive a discount on you next purchase to offset your repair charge.

I alway choose option #2. In the end, im still ahead compared to what the Gen would cost.

 

[wobbler]

Quickest way to get a hold of Angus is over @ Repgeek, shoot him a pm there, waiting a week to get a response from a email is poor IMHO.
Reps / gens, mechanical/ battery they can all break down, unfortunilty for you the watch you bought was from a dealer in China so it's always gonna take a while to get a resolve to the issue.

Good luck in getting sorted

Cheers buddy will give that a try.

 

[carlton]

All people would love to buy something that is in 100% tip top condition but problem do happen, even for the gen and that is what warranty are for.

But of course I would agree that issue on rep watches do happen more frequent than any other type of products but it is part of this hobby which is something you should have know before making your purchase. If it does bother you then don't buy, dealer does not force you to buy from them.

And like most people have said, it will took months for the package to be delivered to your dealer. If you decided to send it back then be prepared to wait for a couple of months to get it back.

As for huge time difference for replying of mail before and after sales, yes i would agree again that it is unacceptable that it only took 1 day before sales to the difference of 1 week after sales.

But IMO, people who are dealing with illegal business only care about profit so naturally their main priority will be those customers who are before sales. That is why we often see many new members posting thread saying that they have send their payment but did not get a reply from dealer to confirm it.

Nothing much can be done here but at the very least you have your rights to change to another dealer if you have bad experience with your current one.

Base on my experience in the past, not all dealers are like this. At least there are 2 dealers that i have dealt with are very good even for aftersales service.

:cheers:

 

[egroegart]

And if you have read any of the stickies provided by our great moderators here to prevent posts like this you would have read that "These are reps, you are paying a fraction of the price of the gen." "do not expect perfection" One of the first things you said was you expect perfection out of these watches. icard: another quote from the stickies "If there is a problem with your watch it is easier to send it to one of our modders instead of sending it back to China and risk...." If you haven't which it is obvious you haven't read them, then go and read them and then you will be enlightened. As far as the comms go yes sometimes it takes awhile for them to get back to you.......Once again that is stated in the stickies. Never send a watch back for simple things like that. I just had a problem with a watch I received, I sent it to speedyg, he fixed it for 25 bucks , and I'll have it back probably in a day or two. Easy as cake. If I would have sent it to China it probably wouldn't even be there yet. Read all of the stickies and you won't have these problems in the future.

 

[APNUTMRGUNZ]

I've been waiting for 3 weeks now for two watches ( instead of the ones I ordered I was directed to pick two others, which I wasn't really interested in doing, yet relented ) after sending $900 to puretime. They have watches listed on their site that may or may not be available, and they don't tell you to check with them first, they tell you how much to send, then, oops, we're sorry, that isn't available.
In the US this is called bait and switch. Its bs and bad business practice.
The result so far has been 20+ emails to Angus and his staff, no QC pics, no watches, and now their site is down.
I have purchased 6 watches from puretime with no problems, and have sent my PAM back twice for repairs which were good but took a while ( wearing for 3 years now ).
If I get burned for that much dough i'm out of the rep game.
It may be the way it is, but it doesn't mean I have to like it.

 

[Cromag]

I've been waiting for 3 weeks now for two watches ( instead of the ones I ordered I was directed to pick two others, which I wasn't really interested in doing, yet relented ) after sending $900 to puretime. They have watches listed on their site that may or may not be available, and they don't tell you to check with them first, they tell you how much to send, then, oops, we're sorry, that isn't available.
In the US this is called bait and switch. Its bs and bad business practice.
The result so far has been 20+ emails to Angus and his staff, no QC pics, no watches, and now their site is down.
I have purchased 6 watches from puretime with no problems, and have sent my PAM back twice for repairs which were good but took a while ( wearing for 3 years now ).
If I get burned for that much dough i'm out of the rep game.
It may be the way it is, but it doesn't mean I have to like it.

That suck but it is part of the rep game. BTW Puretime has a new website as of this week. http://pureti.me

 

[wobbler]

That suck but it is part of the rep game.

With respect I very much doubt you would say that if it was your 900 bucks.

 

[Rush2112]

I've been waiting for 3 weeks now for two watches ( instead of the ones I ordered I was directed to pick two others, which I wasn't really interested in doing, yet relented ) after sending $900 to puretime. They have watches listed on their site that may or may not be available, and they don't tell you to check with them first, they tell you how much to send, then, oops, we're sorry, that isn't available.
In the US this is called bait and switch. Its bs and bad business practice.
The result so far has been 20+ emails to Angus and his staff, no QC pics, no watches, and now their site is down.
I have purchased 6 watches from puretime with no problems, and have sent my PAM back twice for repairs which were good but took a while ( wearing for 3 years now ).
If I get burned for that much dough i'm out of the rep game.
It may be the way it is, but it doesn't mean I have to like it.

It's made pretty clear in many of the beginners threads to email the dealer and confirm availability before sending money. That doesn't guarantee anything but it seems to minimize the chances of out of stocks. I have been told that some are unavailable and moved on and every watch I've emailed about and was told was in stock I received.

 

[WatchnScotch]

I've been waiting for 3 weeks now for two watches ( instead of the ones I ordered I was directed to pick two others, which I wasn't really interested in doing, yet relented ) after sending $900 to puretime. They have watches listed on their site that may or may not be available, and they don't tell you to check with them first, they tell you how much to send, then, oops, we're sorry, that isn't available.
In the US this is called bait and switch. Its bs and bad business practice.
The result so far has been 20+ emails to Angus and his staff, no QC pics, no watches, and now their site is down.
I have purchased 6 watches from puretime with no problems, and have sent my PAM back twice for repairs which were good but took a while ( wearing for 3 years now ).
If I get burned for that much dough i'm out of the rep game.
It may be the way it is, but it doesn't mean I have to like it.

You're not going to get burned... If you can't find a watch you want I know Angus would refund. They don't have the watches on hand so it would be extremely difficult for them to keep the site updated with stock.

Sent from my SCH-I605 using Tapatalk 4

 

[Parabuteo]

"They have watches listed on their site that may or may not be available, and they don't tell you to check with them first, they tell you how much to send, then, oops, we're sorry, that isn't available."

That was not my experience. Angus was VERY clear in emails regarding my recent purchase of a IWC Ingy that I should check if it was in stock BEFORE I sent the $$- otherwise I risked waiting for it to be restocked or picking another choice or waiting for a refund if I could not find anything to my liking.

I asked if it was in stock prior to ordering-recieved a affirmative reply, and in an subsequent email requesting payment it AGAIN asked me to confirm it was in stock before I sent the payment, which I did. Almost like they were taking NO chance that I would send $ for a out-of-stock watch.

Why we would have such dissimiliar experiences with the same seller I can't answer-sorry to hear of your troubles.


.

 

[kcc6vert]

I'm perplexed by this entire thread. This is the TD review section. The OP purchased a watch, paid a fair amount of money for it, and when it arrived, he was not satisfied with the condition. He took the time to post his experience.

I have read other similar threads where a fellow forum member shares details about a less than favorable transaction, and what follows is an endless parade of "it is a rep, what did you expect".

When I buy on Amazon, on ebay, through vintage watch forums, or other traditional sources, I rely on feedback and reviews. I always provide accurate feedback as well. This honest sharing about the process is what protects that specific community from scumbag sellers.

Why would I expect any less from the RWI community?

When we are conditioned to only leave positive feedback, we sell our fellow members short. In the past three weeks I purchased three watches from a TD here. One of the watches arrived dead. Please don't try the "damaged in transit" bit as the watch was a quartz rep for my wife. The mechanical watch packed in the same box was in working condition. The other two watches were not even close to the pictures of the watches I ordered. One was a sub, and it is without a doubt the worst sub rep I've ever seen. This is my most recent TD experience.

Am I crazy for expecting a watch to be remotely similar to the watch I ordered? Are my expectations too high for trusting a TD to send a working watch? Should I be concerned about being insulted if I post a factual review of the TD? If many of the replies to the OP in this thread are to be believed, the answer to all of these questions is a resounding YES.

 

[egroegart]

I agree kcc, but the op posted that his gripe was the communications. And yes, that is a valid gripe. and I think most people do agree on that. but they are going to make it right with him. That's why they are a trusted dealer. they make right when there is a problem. so the op shouldn't have a problem with that.

On the other hand in the stickies it clearly states that these are reps and DO NOT expect them to be perfect. So when people get on here saying they expect perfection then they have definitely missed something. Yes, you should expect it to work and function properly. I agree with that, but it does happen from time to time that something is not functioning. It just happens. And at that point you have two choices. send it back, and again like it says in the stickies you are risking customs seizure, or getting lost and also you may have to wait for months to get it back. The other choice is to send it to a watchsmith to have it repaired, with little to no risk of losing it.

I have no problem with the review about the communications. that is valid. they should get back to you in a reasonable timely fashion, but as far as the perfection thing goes. people should know better if they have read the stickies. And also the TD offered to fix the problem which they will do, so there should be no issue there.

As far as getting a different watch than you ordered. That is not good either and definitely a valid gripe. and that one was dead you said. Did your TD make it right with you then? As long as they make it right then people shouldn't have a problem with it. Arriving dead or with a problem does happen and we should all know this, because we should have already read the stickies like this one which lays it all out clearly.
http://forum.replica-watch.info/vb/showthread.php/for-new-members-145837

 

[Cromag]

I agree kcc, but the op posted that his gripe was the communications. And yes, that is a valid gripe. and I think most people do agree on that. but they are going to make it right with him. That's why they are a trusted dealer. they make right when there is a problem. so the op shouldn't have a problem with that.

On the other hand in the stickies it clearly states that these are reps and DO NOT expect them to be perfect. So when people get on here saying they expect perfection then they have definitely missed something. Yes, you should expect it to work and function properly. I agree with that, but it does happen from time to time that something is not functioning. It just happens. And at that point you have two choices. send it back, and again like it says in the stickies you are risking customs seizure, or getting lost and also you may have to wait for months to get it back. The other choice is to send it to a watchsmith to have it repaired, with little to no risk of losing it.

I have no problem with the review about the communications. that is valid. they should get back to you in a reasonable timely fashion, but as far as the perfection thing goes. people should know better if they have read the stickies. And also the TD offered to fix the problem which they will do, so there should be no issue there.

As far as getting a different watch than you ordered. That is not good either and definitely a valid gripe. and that one was dead you said. Did your TD make it right with you then? As long as they make it right then people shouldn't have a problem with it. Arriving dead or with a problem does happen and we should all know this, because we should have already read the stickies like this one which lays it all out clearly.
http://forum.replica-watch.info/vb/showthread.php/for-new-members-145837

Well said

 

[egroegart]

Thank you cromag.

 

[puretime]

I am sorry I should have seen this sooner, sorry wobbler about your PAM029. It is true it is not the first time for a modified A2836 to GMT movement broke down but we all cannot avoid this to happen. I understand US$300 could be a lot of money for you and I am very sorry to let you down on this watch. All mechanical watches have their possibilities to break down even for gens, as you can see there are quite a few people at the service centers of the gen brands.

I require my people to empty their inboxes EVRRY DAY and it is not acceptable for you to receive a reply in one week. I am now sending you a PM and please let me know your order number, return tracking number and the email address which replied you after one week and I will look into this.

Thanks guys for helping me to make my works easier, very much appreciated