I have no intention of creating a fuss here but I recently had a customer who brought several watches that he had serviced at BLK previously. There was scratch marks, stripped screws, dust on the dial, etc across a number of his watches. He didn't want to make it a big deal but what is going on here? Are there other customers who are also unhappy with his work? Oddly enough, I have only read good things about him from others so this is surprising (frankly, I recommended others to use him when I was in back order). I'm happy to be be proven wrong of course. Any feedback on this would be appreciated.
i've sent Ray a JF 16610ln and noob 116710ln to work on in the very recent past, he sent the latter back to me only earlier in December. I actually stopped coming on RWI for a while so I didn't know he's retired from the scene in August - he's still been replying sporadically but still took on the job anyway. I just messaged him about the misaligned dwo on my 116710ln but he hasn't replied.
Look, Ray is a friendly guy to work with and when he was still active in this community, his whatsapp responses were prompt. The quality of his work isn't as great as his personality however. I had to send my 16610ln back to him 3 times to get my watch regulated, at one point it wouldn't hold power reserve for more than a day and on more than one occasion, the dwo was badly misaligned. He did willingly take it back to fix it each time but i had to pay for postage to Sydney. I'm happy with the state of my 16610ln now but the most recent job was installing a hangzhou movement in my borked CHS noob v7 116710ln. The whole job took a while to complete, he had my watch since before his retirement which could explain why he was still responding to me in December.
my GMT is keeping time well but the dwo is just badly aligned, this seems to be one of his weaknesses i feel. Fortunately, he hasn't permanently scratched or damage my dials, i'm hoping this is also true for the movement.
I only wish Ray and his growing family the best as he's a genuinely good bloke, but perhaps be a little cautious of his workmanship.