I just had a very offensive chain of emails with AP Bands. Wow.
jaybo,
my straps arrived today. they came all jumbled up in a fedex envelope. I wasn't too impressed since donerix sent his all nicely packaged in individual cases. But oh well, appearances dun matter that much as long as the straps are well made
thankfully for me they fit my 47th street with no issues, I really like the colour combo
however, i noted a loose thread on one of my strap ends near the watch. I took some photos and sent them to adam, requesting an exchange since I did like the strap very much. I also mentioned that the other straps were great and had no thread issues
then came the reply from Adam:
" yes i can see why, you are putting too much strain on the straps. That is why the stitching came out."
:arghh:
you guys can see for yourself if this is an iatrogenic cause. the loose thread is sticking out at the watch end. And this is not the first time I am mounting AP straps. I have mounted gens for freakings sake!:facepalm:
Well, he offered to repair it if I was to send it back. Ok that sounds good to me since it is a manufacturing problem in the first place.
I then sent another email asking how long he reckoned it would take. (C'mon, thats a fair question. A simple 2 weeks would suffice so that i would have some idea of the time frame. I don;t need it in a hurry but at least be polite!)
I got a curt reply:
"it will be fixed asap and shipped back asap"
well so much for being polite to your customers and it wasn;t as if I bought a $50 strap, I bloody hell spent almost 1k on straps and buckles! the least you could do was to acknowledge a problem and not blame your customer for it. If your strap threads would unravel with pressure, then they are not very well made arent; they?
How come communication is like crap AFTER you've spent the money?:gotgoat:
oh well, maybe this is a one off and I am just unlucky to get off on the wrong footing with adam but he sure as hell was super nice when I was telling him I wanted to buy 5 straps ....:thud:
I do like the AP bands straps very much but I really hope the customer service will improve.
I hope you managed to sort out your problems with the fitment Jaybo