My first order with PureTime was in June of 2016 (#WS0743), over 8 years ago.
Since then I've ordered from Puretime multiple times without issue.
...until my most recent order, anyway.
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PureTime has tried to run off with $1,600 USD of my money after wasting my time for six weeks.
If they would try to do this to a long-term customer, imagine what they might do to you.
Since then I've ordered from Puretime multiple times without issue.
...until my most recent order, anyway.
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- August 14: Order placed for two watches, totalling roughly $1,600 USD.
- September 10: Reached out to PureTime to get an update
- September 13: Reached out to PureTime to get an update
- September 15: Received QC photos of 1/2 watches, no macro photos, etc. I requested macro photos due to QC issues
- September 19: Received a single photo of the watch in hand, no macro photos.
- September 23: Requested an update on other watch, and insisted first watch be shipped separately now due to delays or I would need to charge back
- September 23: PureTime claim that due to concerns, they will be refunding my order
- September 24: PureTime claim refund has been processed, even though I insisted repeatedly on them just shipping the order
- September 26: No refund issued to date, PureTime have stopped responding to emails
PureTime has tried to run off with $1,600 USD of my money after wasting my time for six weeks.
If they would try to do this to a long-term customer, imagine what they might do to you.