Issue with dealer charging re-stocking fee

[seriph]

I guess it is fair to say that we are all learning how to be better at what we do - I buggered up part of a job today and flushed $450 ....

 

[MarkTS]

the watch quality is high-end grade. as same as our web site item page information.
pls do not misunderstand.

after we show you QC photo. if the watch as same as our web site photo and without any problem. but you don't want it. we will asking 20% re-stocking fee. please note for every one. thank you

 

[rooster133]

I did, I raised the issue with Roo prior to opening this up. I wanted to be sure I wasn't mucking things up.

And my response was in that in my view, without seeing the email exchanges with the dealer, and based just on what you told me, you didn't really have a case. It did sound to me like you rejected the watch not based on QC (i.e., some major defect with the watch) but based on disappointment with the model itself. Testament to that is the fact that you then went for a completely different watch. I also agreed that you could share the story with fellow members but with tact. I thought sharing it could have been useful to noobies who (1) might misinterpret QC to mean "decide whether this rep is good enough for you and pick a different one if you don't like it", and (2) fail to research a specific model carefully prior to ordering it.

I want to emphasise that this view was based on your initial explanation to me by PM of the grounds for rejection. If I could have a look at the full email exchange it would be useful to determine if I'm right or wrong. Please send it to me.

 

[Rovin]

Roo, I've sent it. Hope it helps.



Look, I never wanted this to become a dealer bash nor a reason not to buy from Mark. He's a TD on here for a reason. But there's a problem that's arisen from this transaction that needs to be fixed.

Mark, you MUST clean up your process as you can't withhold peoples money because you feel like it. I rejected the TAG because the chrono pushers sat too high on the case and the finish on the pushers was not good enough, and this was highlighted by the FINAL QC pic. Yes, also one hand was off centre but I could fix that and live with it. But not the pushers.

And I didn't even ask for a refund, I was going to spend MORE money with you to buy the Pam 104.

You need to make it clear that all purchases carry a risk of a re-stocking fee. Then there is no chance for confusion, arguments or disputes. But don't charge it before making it crystal clear and not expect some backlash from doing so. I suggest that you modify your terms and conditions to suit your actual intent. And soon.

Either way, I no longer care and have taken my business elsewhere. It particularly galls me that you have only chosen to respond once I have taken action to force you to do so, otherwise you'd happily ignore me for eternity.

 

[MarkTS]

hi bittrader
this is our web site photo: http://www.timeshops.net/8211-tg569...-17-white-dial-ss-ss-asian-7750-28800bph.html

and this is QC actual watch photo:

pls advice where is different with our web site picture ?

thanks
regards
mark

 

[Bonesey]

Looks exactly the same to me

 

[MarkTS]

hi bittrader
pls also refund 222USD. we already refund your tag watch payment 298USD just now. but the 222USD is extra money we sent to you yestoday. thanks


regards
mark

 

[Rovin]

hi bittrader
this is our web site photo: http://www.timeshops.net/8211-tg569...-17-white-dial-ss-ss-asian-7750-28800bph.html

and this is QC actual watch photo:

pls advice where is different with our web site picture ?

thanks
regards
mark

I did, on the email I sent you.
One of many I sent attempting to settle this without involving a cast of thousands.
One of the ones you ignored.
Please outline where in your terms and conditions it outlines that rejection of QC, on whatever grounds, results in a fee being levied?Besides, it's in stock so what do you care? Right? After all, that's how you advertised it.
Now you're requesting a refund from me. How should I respond? Should I just ignore you as you did me? You were more than pleased with yourself to take my money without justification, best I can do is return it less a 20% re-stocking fee, yes?

 

[seriph]

I can't see any differences .... and have to say that's a nice fresh looking watch

 

[Yannou]

Very bad story

The Louchebem

 

[MarkTS]

hi bittrader
my friend. we refund 298USD to you by paypal due to you made claim in paypal today. the 222USD sent by our sales yestoday due to you accept to pay 20% re-stocking fee yestoday. our sales refund(send money) 222USD to you yestoday.

for this tag watch you only paid 298USD. pls refund the extra 222USD to us. clear ? thanks lot ....

 

[wat44]

QC pics look same as listing

 

[MarkTS]

hi bittrader
in our return policy clearly wrote:
if buyer ask exchange or refund goods after buyer paid. then buyer need to pay both way postage and 20% of goods sold price re-stocking fee.

pls read it at : http://www.timeshops.net/content/6-Returnpolicy

the fact is: you already paid. then you ask exchange or refund after we provide QC photo to you. after that. You try to circumvent our website return policy. And requires us to accept your offer. so we refuse and gnored your offer.


regards
mark

 

[Rovin]

Yes, I read it all.

I have highlighted the important parts:


Home > [BLINK]Return Policy[/BLINK]


DISCLAIMER : OUR WARRANTY DOES NOT APPLY IF THE BUYER OPENS THE WATCH OR TRY ANY REPAIR BY HIMSELF. THE WATCH MUST BE RETURNED IN ORIGINAL CONDITION (all links, papers and box included)


- We provide 6 MONTH warranty for all watches sold against defects in quality.
- sorry we can not accept paypal for payment.



Besides our quality warranty we offer a 7 days return/exchange policy if you are not happy of your purchase for any reason. If you plan to send the watch back for a refund/exchange please remember the following:

- This warranty excludes the watch gold plating fading and water damage.
and if customer's watch part broken which is not by our mistake. then buyer need pay the replace new watch part cost. we will repair for free. if buyer ask exchange or refund goods after buyer paid. then buyer need to pay both way postage and 20% of goods sold price re-stocking fee.


- All links that came with the watch must be shipped back with the watches.


- the product must not have been sized, worn, damaged, scratched or tampered : it must be in original condition.


- the item is shipped within 7 days of delivery arrival, after we have been informed and gave our instructions (delivery arrival = from the day the goods is signed for / received). After 7 days we may not issue a refund.


- All returns are at the customers own cost in this case.

[BLINK]- The refund amount will be the exact amount you paid for the goods without shipping costs. [/BLINK]




However I never returned the watch. In fact, I never even took it.

You may charge a fee but only if you have clearly outlined the trigger for charging it. In this case you have not.

 

[Wiz]

The purpose of QC pics is to make sure the watch doesn't have a crooked marker, some paint peeling off, scracthes, a missaligned cyclop, ... Not to obtain some extra pics of the model you're after.

Based on the reason you gave them, and after looking at the provided QC pics, I believe TS had the right to refuse to exchange the watch.

That said, I think these re-stocking fees are too easy to be missused, and therefore should be avoided. Maybe it's best to refuse to exchange a watch if you think the reject is not justified, and explain the customer why.

And in the end, if an agreement can't be found, either of the parties is free to contact a mod or admin for arbitration.

 

[wat44]

I had an order with a different TD some time ago... placed the order, and QC pics came to me

to my horror, I discovered that I ordered the wrong watch

I asked the dealer if it was possible to swap, and he did (I was so happy he did this favour to me, I ordered 2 watched instead)

just sayin'

 

[MarkTS]

hi bittrader

" The refund amount will be the exact amount you paid for the goods without shipping costs. "
- this means we only refund the watch cost without the postage from China to your country.

pls note:

298USD we already refund to you include postage today.
222USD we already sent money to you yestoday by our sales. he don't know i refund to you again today. it's extra money . it's not yours. pls refund.

everybody can see it here. i hope you are not cheat... thanks

[Mod edit: removed upon request of buyer and seller]


regards
mark

 

[justlounging]

this needs to be sorted offline..:facepalm:

i want my 5mins refunded!!!

opcorn:

 

[Rovin]

hi bittrader

" The refund amount will be the exact amount you paid for the goods without shipping costs. "
- this means we only refund the watch cost without the postage from China to your country.

pls note:

298USD we refund to you include postage today.
222USD we send money to you yestoday by our sales. he don't know i refund to you again today. it's extra money . it's not yours. pls refund.

everybody can see it here. i hope you are not cheat... thanks

regards
mark

You'd better hope I'm not a cheat. But then we must ask, what does that make you?

this needs to be sorted offline..:facepalm:

i want my 5mins refunded!!!

opcorn:

You're lucky you've only wasted 5 minutes on this horsesh*t.......

hi bittrader

" The refund amount will be the exact amount you paid for the goods without shipping costs. "
- this means we only refund the watch cost without the postage from China to your country.

pls note:

298USD we already refund to you include postage today.
222USD we already sent money to you yestoday by our sales. he don't know i refund to you again today. it's extra money . it's not yours. pls refund.

everybody can see it here. i hope you are not cheat... thanks

regards
mark

Mark, you were forced by Paypal to send the refund, you did not send it of your own volition. Stop being a clown and address the problem.

 

[MarkTS]

HI bittrader
because i don't know our sales already sent money 222USD to you yestoday.
so i refund again 298USD to you today. This is caused by our mistakes to refund you twice.
so please refund 222USD to us. thanks lot


regards
mark