I hope you won't have to ask him about his policy, but you can start thinking about it.
What I would expect would be a new watch: dealers often meet customs problems and in this case the good ones will replace the watch. The bad ones ask for 50/50. The very bad ones are not listed on RWI

(although...) :lol:
Here we're not into a customs problem, but something with the same effects : you have no control on that, you paid, did not get your goods (yet). That happens.
That's why I was asking : maybe the other Hont's customers have an experience already.