Warning: 5 Months and Counting with Toro *Edit* Resolved
Ordered an AP Diver 3.5 from Toro in March. Approved QC, sent payment, and waited. Watch came in early April (I was ready to wait, no biggie).
Regardless of what it looks like, it's a near $400 watch, and it didn't keep time. I have <$100 auto's that keep perfect time. The second or third time I wore it (in an office, nowhere else) it stopped running at all. Contacted Toro who suggested I pay a watchsmith to service it. No one local would touch it, and I didn't want to pay $150+ shipping both ways plus wait for someone I've never met to do it.
Toro said to send it back (on my own dime) and they would fix/swap and send back. Feeling good about the service they provided thus far, and as a concession to cover shipping back, I purchased an additional watch, paid for it with shipping, with the understanding that the AP would be shipped back with it. They help me, I help them, everyone wins.
The watch I ordered came, no AP. Toro took a while to respond, and told me they forgot to send it. Said they were sending it immediately (May 29). Never gave me tracking info, watch never got delivered, and was sent back there.
Keep in mind, MONTHS have passed by this point. July 10 was when I found out it was sent back "undeliverable as addressed". This is now 3 months after I ordered it.
I'm sick of the run around, I ask if I can just get a refund so this can be over with. Toro offers me $250 in refund because "the bezel has minor scratches". Screw it, I accepted it, just wanting to be done, Jul 12.
Weeks and multiple e-mails later, Aug 2, Toro tells me they had issues with PP (which I understand) and that payment is coming that day.
Payment, of course, never came. E-mails still not responded to.
I understand the nature of these goods, blah blah blah. I have done everything I can, for months, to make life easy and try to give Toro my money for their products. As far as I'm concerned, this is a $400 or so lesson of where not to buy a rep.
I'll continue pursuing them for my product or my money, and I hope they see this post and just make right. I would be overjoyed to update this post and say "they came through with what they promised, I just had to wait a few months".
Ordered an AP Diver 3.5 from Toro in March. Approved QC, sent payment, and waited. Watch came in early April (I was ready to wait, no biggie).
Regardless of what it looks like, it's a near $400 watch, and it didn't keep time. I have <$100 auto's that keep perfect time. The second or third time I wore it (in an office, nowhere else) it stopped running at all. Contacted Toro who suggested I pay a watchsmith to service it. No one local would touch it, and I didn't want to pay $150+ shipping both ways plus wait for someone I've never met to do it.
Toro said to send it back (on my own dime) and they would fix/swap and send back. Feeling good about the service they provided thus far, and as a concession to cover shipping back, I purchased an additional watch, paid for it with shipping, with the understanding that the AP would be shipped back with it. They help me, I help them, everyone wins.
The watch I ordered came, no AP. Toro took a while to respond, and told me they forgot to send it. Said they were sending it immediately (May 29). Never gave me tracking info, watch never got delivered, and was sent back there.
Keep in mind, MONTHS have passed by this point. July 10 was when I found out it was sent back "undeliverable as addressed". This is now 3 months after I ordered it.
I'm sick of the run around, I ask if I can just get a refund so this can be over with. Toro offers me $250 in refund because "the bezel has minor scratches". Screw it, I accepted it, just wanting to be done, Jul 12.
Weeks and multiple e-mails later, Aug 2, Toro tells me they had issues with PP (which I understand) and that payment is coming that day.
Payment, of course, never came. E-mails still not responded to.
I understand the nature of these goods, blah blah blah. I have done everything I can, for months, to make life easy and try to give Toro my money for their products. As far as I'm concerned, this is a $400 or so lesson of where not to buy a rep.
I'll continue pursuing them for my product or my money, and I hope they see this post and just make right. I would be overjoyed to update this post and say "they came through with what they promised, I just had to wait a few months".
