and sorry, it is out of our responsibility. We can't offer additional discount because of that. Hope you understand.
What do you mean with "out of your responsibility"?
Last month, I ordered headlight fluid for my Yugo from fake Amazon. Nothing ever arrived. I didn't feel like that was on me and complained to customer support of real Amazon.
Not only did real Amazon refund me my money. They also send me the merchandise, and the entire executive staff of Amazon showed up at my door step, bowed down for minutes in true Japanese style, the CEO even committed hara-kiri to apologize for my mistake and then the remaining board members proceeded to hand me a kilo of finest purest Colombian party powder and then graciously left a gang of prime Russian escorts with me to be at my week-long disposal, just to tame my toddler-like rage of entitlement and my utter feeling of lack for any responsibility whatsoever for the mistake I made.
I'm totally joking, by the way.
About the escorts and drugs. The rest is true. I swear.