I get it that TC only makes and sells his watches as a hobby. I realize that it's his way or the highway and that everything is clearly spelled out on his blog and if you don't want to play by his rules you shouldn't even email him. He is not held to the same standards as any other dealer/seller/member and has something approaching deity status within the rep community. I get that.
But... At some point shouldn't there be some minimum standard that can be expected from everyone buying or selling stuff, even TC?
I paid for my TV V6 on March 24. I knew that there would be a 6+ week wait and was fine with that. I received it around may 16 but there was an immediate problem with the movement. There have been several reports here and on other forums where the rotor "unwinds" the watch. I've been told that it's a bad reversing wheel. I know that movement problems are not uncommon on replica movements so I didn't think this would be a big deal. I exchanged a couple of emails and TC asked me to send it to a neighbor of his who repairs watches for him (I'll keep his name out of it since I do not know him). He even said he would leave a new movement with this neighbor because he was going to be out of town for a couple of weeks. I shipped it on May 21 and know it was received.
Now, nearly 8 weeks later I have not heard a peep from TC or his neighbor (whom I do not have contact info for), not a confirmation that he got it. Nothing. I send a polite email every couple of weeks asking for an update but get no reply. I've even sent them from different email addresses to make sure it's not being caught in a spam filter, but it doesn't help.
I do not think I am being unreasonable nor am I pestering him like many people do with other dealers, in fact I've gone way out of my way to be courteous and professional in an attempt to stay off of the "bad list".
Clearly I should have done some homework on how long repairs may take but if I had had ANY idea that it would take this long I would have had it fixed elsewhere. At this point Is be happy to just get it back as-is since I have no clue how many more months I may have to wait and have told him as much, but of course I get no reply. I could have had it fixed locally 10 times over by now. The only thing I absolutely don't want is a refund - I've waited too long to just let it go.
I'm also not the only one in this predicament. I've gotten several PMs from other members in the same boat. I've also seen posts where people who paid for their watches after I sent mine back have received theirs, so movement supply or backlog is clearly not the problem.
I think that the complete silence that myself and several others are receiving crosses the line of common courtesy and professionalism that should be expected of anyone you buy or sell from regardless of how they came to be buying or selling.
Sent from my iPhone using Tapatalk
But... At some point shouldn't there be some minimum standard that can be expected from everyone buying or selling stuff, even TC?
I paid for my TV V6 on March 24. I knew that there would be a 6+ week wait and was fine with that. I received it around may 16 but there was an immediate problem with the movement. There have been several reports here and on other forums where the rotor "unwinds" the watch. I've been told that it's a bad reversing wheel. I know that movement problems are not uncommon on replica movements so I didn't think this would be a big deal. I exchanged a couple of emails and TC asked me to send it to a neighbor of his who repairs watches for him (I'll keep his name out of it since I do not know him). He even said he would leave a new movement with this neighbor because he was going to be out of town for a couple of weeks. I shipped it on May 21 and know it was received.
Now, nearly 8 weeks later I have not heard a peep from TC or his neighbor (whom I do not have contact info for), not a confirmation that he got it. Nothing. I send a polite email every couple of weeks asking for an update but get no reply. I've even sent them from different email addresses to make sure it's not being caught in a spam filter, but it doesn't help.
I do not think I am being unreasonable nor am I pestering him like many people do with other dealers, in fact I've gone way out of my way to be courteous and professional in an attempt to stay off of the "bad list".
Clearly I should have done some homework on how long repairs may take but if I had had ANY idea that it would take this long I would have had it fixed elsewhere. At this point Is be happy to just get it back as-is since I have no clue how many more months I may have to wait and have told him as much, but of course I get no reply. I could have had it fixed locally 10 times over by now. The only thing I absolutely don't want is a refund - I've waited too long to just let it go.
I'm also not the only one in this predicament. I've gotten several PMs from other members in the same boat. I've also seen posts where people who paid for their watches after I sent mine back have received theirs, so movement supply or backlog is clearly not the problem.
I think that the complete silence that myself and several others are receiving crosses the line of common courtesy and professionalism that should be expected of anyone you buy or sell from regardless of how they came to be buying or selling.
Sent from my iPhone using Tapatalk
