Same service as a Rolex Service Center... Not!

[evilgenius88]

Oh, and in both timegrapher pictures there's no picture of a watch. (I mean, yeah, everything can be doctored these days, including photoshopping a watch on a timegrapher). But seeing the watch and the timegrapher readings at the same time would be helpful. A video showing both even more helpful. That's what the TDs do when sharing QC - for a reason.

Now, anything could be on that thing, including my dong (which, btw, has way better amplitude than 178).

 

[Geonor]

Also the bezel is out of alignment the other way in OPs pic than FixWatch's pic.

 

[Rx4Time]

I can see that. I'm asking him why?

Apologies. I actually missed it at first myself.

 

[McDuck888]

Also the bezel is out of alignment the other way in OPs pic than FixWatch's pic.

So it is.
OPs pic 'on receiving the watch' the bezel is rotated off in one direction.
Reece's pics 'on the watch leaving him' the bezel is rotated off over in the other direction.
How many times can a bezel be put on with so little care that it's misaligned, whoever did it. I still think it's naff that OP was sent an item with a wonky bezel, whichever direction is true.

 

[McDuck888]

Has OP been refunded at all?

 

[McDuck888]

Excuse my 'has OP been refunded' message. It's none of my business. I don't know why I became a little invested in this works and seeing them put as right as can be achieved.

 

[roberto71]

only the video with Watch is incontrovertible on the timegrapher

 

[McDuck888]

Yes. I don’t know why people take timegrapher photos that don’t show the watch on the machine.

 

[roberto71]

I suppose becouse there Is not the correct Watch on ... I got more or less around 50/60 Watch in my collection i got timegrapher and for every Watch i did video and also a excel file with all and date of work ... And Is Just for myself .... Why who doing for work dont doing almost the same ...

 

[fixwatch.co.uk]

This now does come down to a bit of a he-said-she-said situation. From what I'm seeing, the OP has no proof of what the watch looked like before it left for Reece, and it seems like Reece has no proof of what the watch looked like before he opened it up?

I hold my hands up that the miss aligned bezel I didn’t catch that before sending, and regarding the dust, I can only apologies and try to improve quality control.

I also, will be taking this onboard, regarding taking photographs before starting a repair to cover myself and the customer.

At the present times I’m not taking anymore work on due my health. And I’m working through the rest of my current jobs before taking anymore on when I’m in better health.

I wished Minome would have messaged me to let me know there was a issue, as with any of the issues I’ve had, I’ve gone out my way to rectify, I would have covered postage to get it back to me and back to the silent.

The service was completed to a good standard especially for a rep. But as I mentioned regarding the hands, if they touch or scrap against each other, that can hinder the service outcome as they cause drag and stress on the movement, also depends on whether the watch was fully wound or not.

As Minime said, I’m not a bad person, or a scammer, just someone willing to take reps on, and not charge an arm and leg.

I don’t ask customer to post reviews on RWI so the ones that have posted have done that themselves,

 

[316lad]

I hold my hands up that the miss aligned bezel I didn’t catch that before sending, and regarding the dust, I can only apologies and try to improve quality control.

I also, will be taking this onboard, regarding taking photographs before starting a repair to cover myself and the customer.

At the present times I’m not taking anymore work on due my health. And I’m working through the rest of my current jobs before taking anymore on when I’m in better health.

I wished Minome would have messaged me to let me know there was a issue, as with any of the issues I’ve had, I’ve gone out my way to rectify, I would have covered postage to get it back to me and back to the silent.

The service was completed to a good standard especially for a rep. But as I mentioned regarding the hands, if they touch or scrap against each other, that can hinder the service outcome as they cause drag and stress on the movement, also depends on whether the watch was fully wound or not.

As Minime said, I’m not a bad person, or a scammer, just someone willing to take reps on, and not charge an arm and leg.

I don’t ask customer to post reviews on RWI so the ones that have posted have done that themselves,

Ummm,

I'm sorry - returning the watch to a customer with such an obvious fault (bezel) only precipitates a customer looking for anything else which could be wrong. Your job is to ensure that nothing is wrong and the watch is, as it was, when it left the factory. That goes for a ten dollar Casio or a 100k PP.

You probably need to read/ re-read Donald De Carle on Watchmaking.

 

[McDuck888]

Not every watchmaker is a perfectionist with a keen eye for detail

 

[316lad]

Not every watchmaker is a perfectionist with a keen eye for detail

So it would seem.

I quote the late, great George Daniels: "If you're not thinking about perfection in watchmaking 25 hours a day then go back to having 24."

 

[GingerBubba]

@fixwatch.co.uk Hi Reece (and apologies for threadjacking OP),

I've had a watch with you since late June for an deep xtal swap on an ARF GMT. The last I heard from you was to say I was the next watch to be worked on, but things have gone quiet since then. I admit I haven't tried to chase you because I am chiiiiiiiilax, but I came across this thread and realised I really ought to chase you up. I was going to Whatsapp you, but I read a post on your homepage saying your phone was stolen and to contact you on here. I'd be grateful if you could reach out via private message to let me know where things stand. Thanks.

 

[fixwatch.co.uk]

@fixwatch.co.uk Hi Reece (and apologies for threadjacking OP),

I've had a watch with you since late June for a deep xtal swap on an ARF GMT. The last I heard from you was to say I was the next watch to be worked on, but things have gone quiet since then. I admit I haven't tried to chase you because I am chiiiiiiiilax, but I came across this thread and realised I really ought to chase you up. I was going to Whatsapp you, but I read a post on your homepage saying your phone was stolen and to contact you on here. I'd be grateful if you could reach out via private message to let me know where things stand. Thanks.

Hi, if you can message me in my phone number that would be good.

At the moment I don’t have any watches in for a glass exchange. I have only a hand full of repairs in as explained previously due to health I have limited work capacity

I have also checked my estimates and do not have anything for a ARF glass exchange, I e we plus have very unlikely to have taken it on as I don’t work on ceramic bezel watches.

If you can message me or send me your number I’ll message you we can sort this out

Thanks

Edit
I have messaged you

 

[derjenigewelcher]

I hold my hands up that the miss aligned bezel I didn’t catch that before sending, and regarding the dust, I can only apologies and try to improve quality control.

'm sorry - returning the watch to a customer with such an obvious fault (bezel) only precipitates a customer looking for anything else which could be wrong. Your job is to ensure that nothing is wrong and the watch is, as it was, when it left the factory.

I understand all the arguments from both sides.
But we should not forget that we dont know what happened during shipping (specially regarding the time accuracy). I really am not joking, but playing soccer with packages for fun can be an option. Hope it comes to a solution.
And about the bezel that is misaligned the other way on receivement when sent as far i understand correctly, cant explain that either.

 

[evilgenius88]

I hold my hands up that the miss aligned bezel I didn’t catch that before sending, and regarding the dust, I can only apologies and try to improve quality control.

I also, will be taking this onboard, regarding taking photographs before starting a repair to cover myself and the customer.

At the present times I’m not taking anymore work on due my health. And I’m working through the rest of my current jobs before taking anymore on when I’m in better health.

I wished Minome would have messaged me to let me know there was a issue, as with any of the issues I’ve had, I’ve gone out my way to rectify, I would have covered postage to get it back to me and back to the silent.

The service was completed to a good standard especially for a rep. But as I mentioned regarding the hands, if they touch or scrap against each other, that can hinder the service outcome as they cause drag and stress on the movement, also depends on whether the watch was fully wound or not.

As Minime said, I’m not a bad person, or a scammer, just someone willing to take reps on, and not charge an arm and leg.

I don’t ask customer to post reviews on RWI so the ones that have posted have done that themselves,

I have no reason to believe you have bad intentions or are defrauding anyone.

However, since this is the internet, I also have no evidence that any of your claims are true, nor do I personally have any experience or evidence that you are a good / reliable watchmaker. For all I know, in real life, you might be a Nigerian prince sitting in an internet café in Lagos

Although I want to assume best intentions on all sides, the matter remains: what you and @Minome are claiming cannot both be true at once, so (at least) one of you is either lying, obfuscating, or misremembering things.

One person here who I do trust blindly is Trip @tripdog - and if he says he sees things like plating being removed from the hands and brass being visible, that didn't happen by itself, someone had to take the effort to do it.

@fixwatch.co.uk for what it's worth, as one man's non-binding opinion: I would say it at least makes sense to offer @Minome some kind of refund. Even if he's not being truthful and you are, it's a good way to safeguard your future reputation here. Especially as far as I see, the only cost to you is your time. And yes, in the future, it might make sense to create a bit more of a record of how you receive and send back a watch so there's less opportunity for situations like this one.

 

[fixwatch.co.uk]

I have no reason to believe you have bad intentions or are defrauding anyone.

However, since this is the internet, I also have no evidence that any of your claims are true, nor do I personally have any experience or evidence that you are a good / reliable watchmaker. For all I know, in real life, you might be a Nigerian prince sitting in an internet café in Lagos

Although I want to assume best intentions on all sides, the matter remains: what you and @Minome are claiming cannot both be true at once, so (at least) one of you is either lying, obfuscating, or misremembering things.

One person here who I do trust blindly is Trip @tripdog - and if he says he sees things like plating being removed from the hands and brass being visible, that didn't happen by itself, someone had to take the effort to do it.

@fixwatch.co.uk for what it's worth, as one man's non-binding opinion: I would say it at least makes sense to offer @Minome some kind of refund. Even if he's not being truthful and you are, it's a good way to safeguard your future reputation here. Especially as far as I see, the only cost to you is your time. And yes, in the future, it might make sense to create a bit more of a record of how you receive and send back a watch so there's less opportunity for situations like this one.

I agree, if Minime is not happy with the polish, I will more than happy refund the polish as that is a asthetic and if it’s not somthing he isn’t happy with I will refund bin for that. The bracelet refinishing I did free of charge, as he sent in his bracelet before the watch was returned and I said I’d match it to the case .

The service I wouldn’t refund as you mentioned, it left me in a service state and multiple reason could cause it to show poor time results and that is one of the reasons I give a warranty on my work and stand behind the warranty, by covering postage to get to me and back to the client.

Minome has not messaged to reached out to me, except for this post,

I will message privately and see if I can resolve any issues .

 

[GingerBubba]

Hi, if you can message me in my phone number that would be good.

At the moment I don’t have any watches in for a glass exchange. I have only a hand full of repairs in as explained previously due to health I have limited work capacity

I have also checked my estimates and do not have anything for a ARF glass exchange, I e we plus have very unlikely to have taken it on as I don’t work on ceramic bezel watches.

If you can message me or send me your number I’ll message you we can sort this out

Thanks

Edit
I have messaged you

My sincerest apologies - I wrote to you about doing the work, but didn't get a response and so sent it for repair elsewhere!!!! Sorry!!! False alarm!!! I was so chiiiiiiill about it, I found my initial email to you, but didn't check my replies and then mixed you up with another repairer! I'll just get my coat....