My apologies if you're not a troll. But you can see how the copy and paste would have suggested otherwise.I'm not a troll, just wanted to warn other users. I did ask them to send me the bracelet piece where the clasp is attached, but they insisted I send back the watch. The reason of my rant is because THEY knowingly shipped out a watch that's broken (again, someone opened it to take QC pics and there is just no way that person didn't see it), but now I have to pay for back and forth to replace it (hopefully with something less crappy). Sorry for the copy-pasting (newby, I have already edited out most of them) but I'm quite sure most would agree this is not very correct/professional from PT's side. All of us, when we order, just want what we order. Fair enough if something happens in the mail, but this is deliberately sending out something that is not at all what the client orders. And yes, I know, I'm ranting again
Anyway, if you're indeed genuine I would suggest contacting a mod here to see if they can help you negotiate a better resolution.
