Puretime says watch is in-stock. I made the payment within 7 hours and it's now out-of-stock and I have to wait 2-3 weeks?

[OneDay]

Placed my 4th watch order with Puretime and am having a disappointing experience. I emailed Puretime before placing my order for a Cartier Santos GF medium and was told that it was "in-stock". I placed the order and paid within 7 hours, and was told that it was now out-of-stock and I have to wait for the factory to send the watch before I get QC pictures in 2-3 weeks. It's unlikely that actually happened. Requested a refund.

This is the first bad experience I've had purchasing a watch from a TD as I've purchased 12 watches from TDs. In the future, just tell the customer if the watch is out-of-stock instead of telling them it's in-stock when it's not.

 

[OneDay]

Update: Puretime just emailed me and said that the factory does have it in stock and it'll take 2-3 weeks for the factory to ship it to them. That's unacceptable.

None of my 12 watches have taken longer than 1 week for QCs when the factory has it in-stock. Also it doesn't make sense that it takes 2-3 weeks to ship an item domestically when I can ship items from the US to China in less than 1 week. I want a full refund

 

[OneDay]

I appreciate Puretime for the prompt email replies. They agreed to issue a full refund. Apparently, GF factory delivers their products to TDs once every 2-3 weeks.

 

[Rossi70]

have you considered the factory have it in stock not the TD and it takes times for them to receive it from the factory?
I think you're being a bit unreasonable tbh

 

[Thatwatchguy]

Lol man have patience waiting 2-3 weeks is nothing…I’ve waited 1-2 months…others have waited considerably longer!

 

[MarkMarky]

Talk to their 24/7 customer help line. They'll help you out.

 

[OneDay]

have you considered the factory have it in stock not the TD and it takes times for them to receive it from the factory?
I think you're being a bit unreasonable tbh

So you're saying it takes 2-3 weeks to ship a product from a Chinese replica watch factory to a TD domestically when I can ship a watch from the USA to China in 1 week? I think I'm very reasonable.

 

[OneDay]

Lol man have patience waiting 2-3 weeks is nothing…I’ve waited 1-2 months…others have waited considerably longer!

I know the replica watch market can be slow, especially during Chinese New Year or raids. However if the watch is in-stock at the factory and it takes 2-3 weeks to ship it to a TD, that's really slow.

 

[OneDay]

Talk to their 24/7 customer help line. They'll help you out.

Their customer service is prompt and very helpful. They agreed to send me a full refund.

 

[Thatwatchguy]

I know the replica watch market can be slow, especially during Chinese New Year or raids. However if the watch is in-stock at the factory and it takes 2-3 weeks to ship it to a TD, that's really slow.

Be more informed, factories have been very slow of late given the big raids that ended/almost ended.

Plus the area is in massive lockdown due to the biggest COVID outbreak I read…man if you are that impatient go back to Amazon.

Your expectations are unrealistic.

 

[puretime]

I am afraid to say it is very normal to wait a few weeks for QC in this business now. When it's informed in stock, most of the time we mean factory has it in stocks. Patience is the key for replica business.
The order was placed on 22,Nov and it's already refunded on 24, Nov which is today. The money should be back to your card soon. Thanks

 

[Winni1611]

I'm just dealing with puretime and tey are very helpful. I am sure they do there very best regarding to the very difficult
covid situation in China. In these times patience really is the key.

 

[Rossi70]

you don't really need client's like that...

 

[GIG]

Are you sure they said "in stock" or did they say "avaliable". Why would they stock a obscure watch like that.

 

[OneDay]

Be more informed, factories have been very slow of late given the big raids that ended/almost ended.

Plus the area is in massive lockdown due to the biggest COVID outbreak I read…man if you are that impatient go back to Amazon.

Your expectations are unrealistic.

It's ironic that you say this when I just ordered from another TD and they guaranteed I will get QC pics in 1-week or less. Guess my "unrealistic expectations" were met. It's crazy how any time someone makes any complaint towards any TD, they get backlash even if their complaint is warranted. No TD, factory, or business is perfect and constructive criticism should be welcomed instead of dismissed. You haven't refuted anything I've said. I have ordered 12 watches within the past 5 years without issue. Secondly, the TD I ordered from is also Chinese dealing with the recent Covid resurge in China. Third, it doesn't take 2-3 weeks to travel from a Chinese factory to a local deliveryman in China, which is what a TD is. A TD is basically a middleman that delivers the factory's product. It is the TDs job to work in conjunction with the factory to make that as seamless as possible. I can drive across China from the most eastern part of Shanghai to the most western part of XinJiang within less than 3-days or 50 hours according to Google maps. I assume that a TD is much closer to any factory so it shouldn't take nearly as long. If there are other logistics then clearly the operation is inefficient, which is something Amazon (ironic you mention them) has mastered to become the largest "TD" in the world. There's nothing wrong with comparing a TD to Amazon as a business is a business, whether it's legal or illegal, in providing a service for money within a competitive market.

 

[OneDay]

you don't really need client's like that...

you don't really need client's like that...

It's clear that Puretime and every other TD has their fanboys that do their dirty talking for them. No worries. I'm working with TDs from Reptime on Reddit now. They also have a much better community, less toxic, and more sane community. Mirotime on their website says QC pics are within 3-6 days after payment (https://mirotime.io/ordering-guide-and-faq/), Geektime offers it within a few days to a week, etc.
It's crazy that they work with the same factories and they exceed my "unrealistic" expectations. Wild. Anyways this will probably be my last post on this weird forum. Feel free to ban this account as you normally do with anyone who complains to a TD. Off to Reddit I go.

 

[OneDay]

Checkmate weirdos

 

[Winni1611]

It's your choice at all. I've been trough reptime too, and to my opinion there is a much deeper knowlege on RWI.

 

[Thatwatchguy]

Checkmate weirdos

Damn man you are seriously delusional, your rants are entertaining at best and your entitlement is extreme.

So you are a member for 5 years and have 35 comments and a dozen in in this rant post so you are clearly a productive member of the community

I’ve used PT and didn’t like them, used many other TDs and didn’t like and had better experiences using the same at different times its the nature of the hobby…so no fanboy.

I’d suggest your own gif is appropriate now and move along back to reddit

 

[Thatwatchguy]

It's clear that Puretime and every other TD has their fanboys that do their dirty talking for them. No worries. I'm working with TDs from Reptime on Reddit now. They also have a much better community, less toxic, and more sane community. Mirotime on their website says QC pics are within 3-6 days after payment (https://mirotime.io/ordering-guide-and-faq/), Geektime offers it within a few days to a week, etc.
It's crazy that they work with the same factories and they exceed my "unrealistic" expectations. Wild. Anyways this will probably be my last post on this weird forum. Feel free to ban this account as you normally do with anyone who complains to a TD. Off to Reddit I go.

Sounds like you have been banned before, looks like a sock account hey?