Hi Guys,
I don’t know where else to turn. I purchased a arf dssd SD43 from pure time before Christmas and the watch I was sent is different from the qc pics or something happened in the meantime as the numbers on the bezel appeared to be missing paint. I sent an email the day after and was told to send it back. At the same time I noticed that the date wheel was not lining up at different numbers.
Now I have sent the watch back they are saying that the bezel cannot be fixed and will have to have the whole case replaced and are insisting that I pay for this. I have bought many watches from them and never had a problem before, admittedly this is the first issue I have had.
How can I rectify this, I paid over $500usd and now they want me to pay another $188 plus the postage I paid to send it back. They have me hostage as there is nothing I can, this seems so unfair from a supposed trusted dealer. I’d hate to see how the untrusted ones behaved.
Can somebody help
PS I’m not sure how to upload the pic from my phone
I don’t know where else to turn. I purchased a arf dssd SD43 from pure time before Christmas and the watch I was sent is different from the qc pics or something happened in the meantime as the numbers on the bezel appeared to be missing paint. I sent an email the day after and was told to send it back. At the same time I noticed that the date wheel was not lining up at different numbers.
Now I have sent the watch back they are saying that the bezel cannot be fixed and will have to have the whole case replaced and are insisting that I pay for this. I have bought many watches from them and never had a problem before, admittedly this is the first issue I have had.
How can I rectify this, I paid over $500usd and now they want me to pay another $188 plus the postage I paid to send it back. They have me hostage as there is nothing I can, this seems so unfair from a supposed trusted dealer. I’d hate to see how the untrusted ones behaved.
Can somebody help
PS I’m not sure how to upload the pic from my phone