- 27/7/19
- 13
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So about 2 months ago I received my order of a Glashutte Original Senior Edition for 330USD. After 2 days of use the glass/acrylic glass/plastic watch face broke (It's not the point of this post how it broke, but I no have idea how this happened since it was no impact on the watch face): https://imgur.com/a/cIMjRql
I contacted the customer service and filled in the form and sent it domestically in China for reparation. Up until this moment everything went smooth.
I was told that my repair ID was C1907: https://imgur.com/a/TZ6yRnb
After 3 weeks and nothing but me asking 1 or 2 times about the status of the reparation I receive this email from Support: https://imgur.com/ijaKvp5
As you can see, this is not my watch, I have done several attempts contacting both Chat support on Puretime's website and Shuang who sent the email nobody have responded me for close to a week.
1. What is my real repair ID?
2. Have they lost my watch?
It feels very unprofessional and a red flag to be waiting for over a month in order to get QC pictures of the wrong watch, and I still have no idea about the status of my watch / repair ID.
I am looking for the PTs representative on RWI to resolve this ASAP.
Thanks for reading,
I contacted the customer service and filled in the form and sent it domestically in China for reparation. Up until this moment everything went smooth.
I was told that my repair ID was C1907: https://imgur.com/a/TZ6yRnb
After 3 weeks and nothing but me asking 1 or 2 times about the status of the reparation I receive this email from Support: https://imgur.com/ijaKvp5
As you can see, this is not my watch, I have done several attempts contacting both Chat support on Puretime's website and Shuang who sent the email nobody have responded me for close to a week.
1. What is my real repair ID?
2. Have they lost my watch?
It feels very unprofessional and a red flag to be waiting for over a month in order to get QC pictures of the wrong watch, and I still have no idea about the status of my watch / repair ID.
I am looking for the PTs representative on RWI to resolve this ASAP.
Thanks for reading,